Senior Application Support Specialist

1 day ago

Singapore JEPPESEN ASIAPACIFIC PTE. LTD. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Digital Solutions & Analytics is seeking a **Senior Application Support Specialist **based in **Singapore **. As a Senior Application Support Specialist, you will spend a significant part of your time to support Jeppesen Crew Systems. You will be the main voice for customers within Jeppesen for product improvement and bringing more values to the customers. Your main responsibilities will cover following areas:

- Support crew resource management software targeted to the aviation sector
- Manage incidents (bug, question or change request) arising from the airlines.
- Collaboration with product development team, service account team to protect Service Level Agreement (SLA).
- Troubleshoot our world-leading software solutions and analyze code to assist the client’s support team in finding solutions and workarounds to problems.
- Provide suggestions for improvement on business processes.
- Implement improvements to better align client systems.
- Implement Change Requests when required.
- Occasionally travel to visit customers primarily within APAC region.

**Basic Qualifications (Required Skills/Experience)**:

- Bachelor's degree or higher in Computer Science, Computer Engineering, Information System, Information Technology, Mathematics, or equivalent.
- Deep understanding of one of following Jeppesen Crew Management Software: Crew Pairing, Crew Rostering, Crew Tracking, Jeppesen OpsControl
- 8+ years of experience in information technology or software technical support
- At least 5 years of experience effectively working in a Linux/Unix environment
- 5+ years of experience knowledge of programming languages, such as Python, Java, C++ or similar.
- Excellent verbal and written communications skills in English

**Preferred Qualifications (Education/Experience)**:

- Experience working with cross functional teams in global organization(s)
- Good Knowledge of Linux, UGE, Mercurial/GIT, Exceed TurboX, Jboss/Wildfly
- Analytical, Troubleshooter, Problem Solver and ability to reverse engineer
- Ability to influence customer and others

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