Customer Relations Manager

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we connect, secure, innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Southeast Asia is one of the most dynamic and growing regions of the world for Boeing. With new offices in Jakarta and Hanoi our growth will continue for years to come. Find your future with us.

The Customer Success organization at **Boeing Global Services** is looking for a **Customer Relations Manager** based in **Singapore** to manage the client management team. This position will support all of the management and problem solving, assures customer satisfaction and service processes are maintained. Manages subordinate staff to include recruiting, training, performance and compensation management, motivating, delegating and monitoring results.

**Position Responsibilities**:

- Manages Client Management teams.
- Forecasts resource needs and makes hiring decisions.
- Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
- Provides on-going developmental feedback and reviews in accordance with company process and informally as required.
- Makes compensation recommendations in regards to hiring salaries and salary review actions.
- Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce.
- Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.
- Ensures customer satisfaction by managing the execution of order entry, order fulfillment, and customer support functions provided by Client Management Teams.
- Maximizes talent effectiveness by identifying and providing required training to staff, and otherwise building competencies and technical talent within team.
- Resolves customer concerns and questions elevated from Client Management teams.
- Collaborates with members of the Strategic Sales and Service teams, Business Unit functions (e.g., marketing, product management, flight ops CSM’s, etc.) and support functions (e.g., contracts, finance, etc.) for support required to execute go-to-market plan.

**Basic Qualifications (Required Skills/Experience)**:

- Experience in an airline customer facing role.
- Minimum of 5 years’ experience interfacing with senior and executive leadership.
- Minimum of 5 years’ experience in team management.

**Preferred Qualifications (Desired Skills/Experience)**:

- Industry experience is highly valued, working for or with major airlines companies as an example.

**Relocation**:
**Employer is not willing to sponsor applicants for employment visa status.**

**Other job related information**
- Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.