Customer Relations Executive

6 days ago


Central Region, Singapore IHH Healthcare Full time $4,000 - $6,000 per year

The role: The Customer Relations Executive will be supervising the team of Customer Relations Officers and performs customer service duties upholding our hospital's standards.

Job Responsibilities:

  • Supporting the managers in leading and overseeing the Front Office team
  • Handle escalated complaints and provides advise and service recovery
  • Handle administrative duties such as contract renewals and rosters for team
  • Meet and Assist VIP patients
  • Perform ward visitation and maintain records
  • Conduct Hospital and maternity tours
  • Prepare/conduct roll calls or meetings
  • Perform any other duties as assigned by the HOD

Job Requirements:

  • Diploma or equivalent in any discipline
  • Preferably with at least 3 years of leadership experience in service industry
  • Bilingual - added advantage
  • Pleasant personality with a passion for service excellence
  • Good telephone etiquette and customer service skills
  • Friendly personality and good listening skills

Working Hours:

  • 8 am to 6 pm
  • 5-day work week, maximum 42 hours
  • Rotate to work on Saturdays


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