E-commerce & Customer Relation Executive

3 days ago

Central Region, Singapore Pasona Singapore Pte. Ltd. Full time $4,000 - $6,000 per year

Position: E- Commerce & Customer Relation Executive (Job ID: 19853)

  • Tanjong Pagar
  • Hybrid work arrangement
  • Basic + AWS + VB

Job Description:

Customer Relation Management

  • Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook).
  • Handle customer feedback, complaints, and product-related queries.
  • Maintain accurate records of customer interactions and feedback.

Logistics Coordination Support

  • Liaise with Japanese logistics partners to ensure timely deliveries.
  • Track shipments and assist in resolving delivery-related issues.
  • Provide updates and reports to the internal team as needed.

E-commerce Operations Support

  • Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates.
  • Provide customer support related to billing, address updates, and other subscription-related tasks.
  • Assist in cross-functional coordination between logistics, operations, and customer service.
  • Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date.

Marketing & Administrative Support

  • Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations.
  • Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products.

Job Requirements:

  • Diploma in Business, Communications, Logistics, or a related field.
  • Prior experience in customer service, e-commerce operations, or logistics is preferred.
  • A problem-solver, organised, detail-oriented, and good at multitasking.
  • Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction.
  • Strong communication skills and interpersonal skills to liaise with customers, internal teams, and external partners.
  • Basic reading and writing in Japanese is required to communicate with Japanese logistics partners.
  • Experience using mandarin to communicate with Chinese speaking client is a plus.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN #09-02 SINGAPORE 049246

URL:

EA License No:90C4069

  • E-Commerce Executive

    3 days ago

    East Region, Singapore Freemen Asia Pacific Pte. Ltd. Full time $40,000 - $60,000 per year

    Company Overview:prettyFIT is a leading ladies' shoes company in Singapore with a commitment to providing quality and stylish footwear to our customers. Our products are designed to fit any occasion and are loved by women of all ages. We are looking for an enthusiastic and results-driven E-commerce Executive to join our team.Job Summary:As our E-commerce...

  • E-Commerce Executive

    3 days ago

    Central Region, Singapore STAFFKING PTE LTD Full time $80,000 - $120,000 per year

    Job Highlights:5-day work weekHigh-growth industry in consumer electrical goodsOpportunity to lead and expand e-commerce platformsExposure to full e-commerce and digital marketing lifecycleSupportive environment for professional developmentKey Responsibilities:Manage and maintain online storefronts on Shopee, Lazada, and other platforms to ensure optimal...

  • E-Commerce Manager

    3 days ago

    Central Region, Singapore AlwaysHired Pte. Ltd. Full time $104,000 - $130,878 per year

    Summary:We are partnering with a well-established and growing lifestyle fashion brand to hire a dynamic E-Commerce Manager to lead their online retail strategy and operations. This is a opportunity for a digital-savvy professional with a passion for fashion and proven success in driving e-commerce growth.Responsibilities:Develop and execute the brand's...

  • E-commerce Executive

    3 days ago

    West Region, Singapore JOBALLY PTE. LTD. Full time $60,000 - $80,000 per year

    E-commerce ExecutiveOperations & Product Management· Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.· Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.· Reconcile platform transactions and resolve...

  • E-Commerce Assistant

    3 days ago

    Central Region, Singapore 華通零售 Full time $40,000 - $80,000 per year

    We are looking for a proactive and detail-oriented E-Commerce Assistant / Partner to support the daily operations, marketing activities, and business growth of our online sales channels, including TikTok Shop and other e-commerce platforms.This role covers product listing management, order fulfillment, content coordination, campaign execution, and...

  • Regional E-Commerce Specialist

    3 days ago

    Central Region, Singapore Nature One Dairy (Singapore) Pte Ltd Full time $80,000 - $120,000 per year

    Regional E-commerce SpecialistReporting to the Senior Manager (E-commerce & Marketing), this position will drive e-commerce business growth and contribute to revenue and profitability growth across all regional platforms in emerging markets.Markets: Singapore, Malaysia, Australia, U.A.E, South Korea, Japan, and United StatesDivision: Baby Formula,...

  • E-Commerce Executive

    3 days ago

    East Region, Singapore Evergreen Group Pte Ltd Full time $4,000 - $8,000 per year

    Evergreen Stationery is a reputed & preferred provider of stationery and office supplies with more than 50 years experience serving both B2B clients and end customers. We pride ourselves on delivering high-quality products and exceptional customer service. With a strong presence in both physical retail stores and e-commerce platforms, we are dedicated to...

  • E-Commerce Executive

    1 day ago

    Central Region, Singapore TOYOGO Full time $104,000 - $130,878 per year

    Responsibilities:Coordinate and Administration of e-commerce platform (Online Shop, Qoo10, Shopee, Lazada etc.)Handle the processing of all orders with accuracy and timeliness.Plan, create and Manage all E-commerce Promotion activities.Work with warehouse operations to ensure timely shipments and inventory management.Ensure the fulfilment of customers'...

  • E-commerce Marketing Assistant

    3 days ago

    Central Region, Singapore CLARUS MARKETING PTE. LTD. Full time $4,000 - $8,000 per year

    Clarus Marketing Pte Ltd has been established in Singapore for 20 years, providing innovative digital marketing solutions. We specialize in e-commerce marketing, social media campaigns, SEO/SEM, content creation, and branding. Our goal is to help brands grow their online presence and achieve measurable results.Responsibilities:Manage product listings on...

  • Assistant E-Commerce Manager

    3 days ago

    Central Region, Singapore AMOREPACIFIC SINGAPORE PTE. LTD. Full time $80,000 - $120,000 per year

    This is an opportunity for you to be part of the Number 1 Beauty Company in Korea for the Singapore marketAt Amorepacific, we exist to inspire and celebrate Asian beauty through our unparalleled blend of traditional Asian wisdom, pristine ingredients, and technological innovation to a customer base that spans the globe.We are seeking a motivated and...