Head of Operations

1 week ago

Singapore Markel Corporation Full time

About the team:
Markel operates throughout the Asia Pacific region from its regional hub in Singapore and from offices in Hong Kong, China, India, Malaysia, Dubai and Australia. Our teams operate as part of Markel’s Wholesale division, working together towards our goal to be one of the world’s best speciality insurers. We work collaboratively both within Wholesale and across the wider Markel organisation, and because we work as one, we are able to create the best solutions possible for our clients, and provide exceptional development opportunities for our staff.

This person will oversee Asia's operations and ensure alignment of overall strategy to ensure high efficiency and effectiveness.

What we ask of you:

- Define and set the strategy for the operating model that services underwriting and claims in Asia Pacific (Dubai, Mumbai, Shanghai, Hong Kong, KL, Singapore, Brisbane, Melbourne and Sydney), influencing key business lines, international operations and IT to obtain buy-in and sponsorship.
- Ensure we operate a lean operating platform that is fit-for-purpose and additive to future business growth.
- Liaise with International operations stakeholders, including the Wholesale Operations Director and International COO to ensure consistent and effective transmission of international operational changes
- Look closely at people, processes and systems to identify best practices as well as opportunities for near-term incremental changes. Embed a culture of continuous improvement and consistency of processes across the business.
- Identify opportunities for automation, outsourcing or off-shoring and implement these where they drive improvements in efficiency, cost and quality of output.
- Take day-to-day responsibility for the risk processing side of the business. Exploring ways to improve the speed, accuracy and costs of these functions. Moreover, defining better ways to implement and structure this alongside the risk underwriting side of the business.
- Assist with the development of digital trading capabilities, working closely with underwriting leadership to identify and deliver on specific digital trading enhancements (broker portal) and new opportunities (direct to consumer).
- Engage with market change initiatives, assessing and implementing changes as required to optimise Markel’s use of the market infrastructure.
- Interface with business owners of internal and external systems.
- Support the data analytics needs of the division to improve management information and data accuracy.
- Work with local office managers to manage the facilities across the AsiaPacific offices including office support, deskside IT support, and office infrastructure (all offices) including physical plant, computing and telephony
- Ensure there is effective operational reporting in place across the division.
- Ensure there is business resilience in place for the division, including relevant contingency plans, in conjunction with the International COO and International BCP team.

What you will bring to the role:

- Ability to help define and articulate the strategic operating vision for Asia Pacific and translate it into implementable tactical steps. To include the capability to make decisions that balance cost, value and business benefit.
- Experience overseeing and improving underwriting, claims and other systems and processes with an emphasis on risk processing and workflow.
- A proven track-record in leading significant change programmes encompassing business operations, IT and data.
- Exceptional ability to communicate clearly to both technical and non-technical audiences, with ability to influence a variety of stakeholders.
- A hands-on approach, with high energy levels and self-motivated, with the ability to inspire, mentor and lead others.
- Experience of matrix management and using internal and external teams, including overseeing outsourced arrangements.
- Organisational and political agility with the ability to drive large cross-functional initiatives involving coordination with multiple stakeholders
- Familiarity with the Microsoft suite including Sharepoint, while familiarity with Bizagi, Sequel and other systems (possibly including Eclipse) would be beneficial

  • Head of Operations

    2 days ago

    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Moe Kindergarten Centre Head/deputy Centre Head

    4 days ago

    Singapore Ministry of Education Full time

    **What the role is** - As a Centre Head or Deputy Centre Head, you will be part of a dynamic team that will spearhead the Ministry’s efforts to enhance the quality of Singapore’s pre-school education landscape. **What you will be working on** - You will lead a team of pre-school educators in providing quality education, holistic development and care for...

  • Head of Operations

    7 days ago

    Singapore Anton Murray Consulting Full time

    Singapore- Asset Management- PermanentOur client is a leading Hedge fund with sizable operations in Singapore and offices throughout the Asia Pac region. They are now seeking a competent professional to take on the role of Head of Operations. Circa SGD $250k (depending on experience). This is an exceptional opportunity for an experienced Head of Operations...

  • Head of Operations

    1 week ago

    Singapore SMRT Corporation Ltd Full time

    Head of Operations **Job Purpose** - This role will be under our joint venture, Strides-YTL (ChargEco). The Head of Operations, will be responsible to oversee the entire business operations and the deployment of EV charging network. This will include project execution, daily monitoring of the operational performance of the EV charging network, manpower...

  • Store Operations Manager

    3 days ago

    Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time

    About the Role:We are seeking an experienced Store Operations Manager to join our team at Manpower Staffing Services (S) Pte Ltd - Head Office. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail stores, ensuring that all aspects of the business run smoothly and efficiently.

  • Head of Finance Operations

    5 days ago

    Singapore COL33 PTE. LTD. Full time

    **Key Responsibilities**This is an exceptional opportunity for a highly skilled Head of Finance Operations to join COL33 PTE. LTD. As Head of Finance Operations, you will be responsible for leading a team of finance professionals, covering all aspects of finance functions, including cash flow management, forecasting, and GST regulations.

  • Head of Operations

    10 hours ago

    Singapore CAN CAN FURNISHINGS PTE. LTD. Full time

    CANCAN Furnishings is looking to hire a Head of Operations to help scale its business! The successful applicant will be responsible for the company's operations, including the following matters: - Managing overseas manufacturers on orders management, furniture production matters (OEM and made-to-order), quality control and troubleshooting - Managing and...

  • Head of Operations

    1 day ago

    Singapore REGASK PTE. LTD. Full time

    **OUR COMPANY We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial...

  • Operations Head

    1 week ago

    Singapore ZUMVET PTE. LTD. Full time

    **Operations Head Wanted!** Zumvet is a new digital healthcare start-up with a mission to change the way pet care is delivered in Singapore. Our primary service offerings include teleconsults, home-based veterinary services and medication delivery. Our workplace is pet friendly (do bring your pets!) and we’re looking for a driven pet lover to oversee and...

  • Head, Operations

    7 days ago

    Singapore MERANTI POWER PTE. LTD. Full time

    Meranti Power Pte. Ltd., a fully owned subsidiary of Energy Market Authority, is establishing an Operations Department to operate two open cycle gas turbines at our power generation station. We are inviting applicants for the position of Head of Operations, who shall report to Chief Operating Officer and is responsible for the smooth running of the entire...

  • Head of Operations

    1 week ago

    Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time

    **Responsibilities**: - Monitor and report on operational performance to ensure high quality service - Accountable for all branch-wide daily administrative and customer service tasks - Formulate strategic to optimize operational management systems, procedures, customer service standards, and best practices compliance - Organize customer service activities...

  • Regional Head of Event Operations

    4 days ago

    Central Singapore Infopro Digital Full time

    **Regional Head of Event Operations / Head of Singapore Business Operations** **_Reporting into: Events Director, APAC & Managing Director, Asia_** We are looking for an outstanding leader to join our agile and dynamic APAC team in a full time, hybrid position based in Singapore. This senior role assumes dual responsibilities: (1) manage the operations of...

  • Head - IT Helpdesk & Operations [ite Headquarters]

    5 days ago

    Singapore ITE Institute of Technical Education Full time

    [What the role is] As a Head in ITE, your challenge is to formulate, review and implement policies and schemes in specific functional areas. [What you will be working on] You will be assisting the department manager in the overall IT operations that support ITE business. This includes: - Support and coordinate the daily IT technical support and...

  • Head of Consumer Banking Operations

    1 day ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-17511-9 **Contact** Rachel JY Lim- **Contact phone** - +65 6692 0746 - **Posted** about 3 hours ago - Established banking client - Opportunity for growth - Excellent exposure **Head of Consumer Banking Operations** An established bank is...

  • Head of It

    1 week ago

    Singapore INVESTMENT COMPANY OF THE PEOPLE'S REPUBLIC OF CHINA (SINGAPORE) PTE LTD Full time

    **Investment Company of the People’s Republic of China (Singapore) Pte Ltd **(中国华新投资有限公司) **is a fully owned subsidiary of the **People’s Bank of China **, which acts as the **Central Bank **in the People’s Republic of China. Our Company manages a part of foreign exchange reserve within the scope authorized by the People’s Bank of...

  • Deputy Head, Treasury

    11 hours ago

    Singapore BANK OF CHINA LIMITED Full time

    Assist Department Head to coordinate the overall risk management of the department, including independent monitoring and supervising employees to implement various risk control measures of the Head Office and Singapore Branch. - Assist in analyzing and evaluating the risk status of the department, identify potential risks and embed risk control measures into...

  • Head of Operations, Banking

    1 week ago

    Singapore StriveX Full time

    Posted by - Hagen Lee- Co-Founder, Director The role is a Head of Department role, managing the various pillars under Operations, including Trade Finance & Lending, Treasury, Payment & Remittance and Operations Control. StriveX is partnering with a Regional Bank who is seeking for a Head of Operations to join their leadership team. This is an experienced...

  • Head of Business Operations

    2 days ago

    Singapore TVS DIGITAL PTE. LTD. Full time

    Head of Business Operations (GTM & Customer Ops)This is a critical leadership role responsible for Go-to-market & Customer operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for leading the Go-To-Market to drive demand generation...

  • Head of Business Operations

    1 day ago

    Singapore TVS DIGITAL PTE. LTD. Full time

    **Job Description : Head of Business Operations (GTM & Customer Ops)** This is a critical leadership role responsible for Go-to-market & Customer operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for leading the Go-To-Market to...

  • Head of Operations

    10 hours ago

    Singapore BEDOK ILDO PTE. LTD. Full time

    Roles & Responsibilities Job Description: Head of Operations This is a critical leadership role responsible for BEDOK ILDO Pte Ltd. This role is responsible for leading the Go-To-Market to drive demand generation through direct & indirect channels (lead generation, digital marketing, sales pipeline & revenue tracking) and customer ops (contract management,...