Head of Operations

1 week ago

Singapore BEDOK ILDO PTE. LTD. Full time

Roles & Responsibilities

Job Description: Head of Operations

This is a critical leadership role responsible for BEDOK ILDO Pte Ltd. This role is responsible for leading the Go-To-Market to drive demand generation through direct & indirect channels (lead generation, digital marketing, sales pipeline & revenue tracking) and customer ops (contract management, invoicing, collections and customer support). The Operations Role works closely with the head masters, HR, customers & partners to achieve the objectives.

Roles & Responsibilities:
Generate new customer leads by building internal capabilities & sourcing partner services (digital marketing, lead generation companies etc.) to identify target number of qualified prospects to achieve the revenue goal.

Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensures achievement of sufficient pipeline to achieve the revenue goal.

Generate pipeline & revenue reports for executive briefing and financial reporting.

Invoice customers timely & accurately as per the customer contract.

Support drafting of customer and partner contracts (NDAs, new contracts & amendments). Obtain formal approvals & signoffs on them by complying to the governance process.

Lead customer support operations closely working with ILDO team & support partners to meet customer contractual SLAs and continually improve the support to make timely, responsive and efficient - driving a high customer satisfaction.

Qualifications, Skills & Experience:
Black belt (1st Dan / Pom) in Taekwondo.

Understanding financial management & customer support operations.

Excellent communication skills, customer facing and internal stakeholders. Ability to communicate with C-level

Attention to details - savvy with numbers and office tools (powerpoint, excel etc.)

Knowledge of ITIL is preferred.

Team player - ability to work with multiple stakeholders spread across different locations.

Ability to work independently.

About BEDOK ILDO Pte Ltd

BEDOK ILDO Pte Ltd is a academy in martial arts in Singapore focused on Taekwondo and cultivating our students growth with values such as confidence, discipline, respect. Students will face plenty of failure and frustration during their stage of growth, but we see these failures as an opportunity for them to develop maturity. We believe that our education aims, and students self-discipline work hand in hand to nurture their hidden potential and help them grow to achieve much more in the future.

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