Vp, Output Management Manager

1 week ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:
The Output Management Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:

- Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
- Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
- Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
- Perform project management role on Output Management driven projects and initiatives.
- Participate in projects and initiatives requiring/involving Output Management support.
- Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
- Oversees the daily operational procedure for the printing/enveloping vendor.
- Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness.
- Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
- Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
- Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
- Participate in audit and compliance review involving Output Management systems and print operations.
- Develop and maintain existing scripts and programs to automate Output Management operational processes.
- Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

**Job Requirements**:

- At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
- Possess an in-depth understanding of network, database, and Windows and UNIX platforms necessary in troubleshooting issues related to Output Management systems.
- Competent in resolving technical and access related issues in network, database and Windows and UNIX environments.
- Knowledgeable in Windows infrastructure and other technologies (Active Directory (AD), Domain Name Servers (DNS), Network Load Balancer, MS Clustering, Virtual Machine (VM), MS SQL)
- Knowledgeable in Windows/Unix programming/scripting.
- Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
- Knowledge in Visual Basic, Power Shell, C#, Python, and Java programming is a big advantage.
- Knowledge in R2W and RPM systems is a big advantage.
- Ability to work in a fast paced environment and able to deliver results in a timely manner.
- Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
- Adopts an innovative and proactive mind set to work assignments.
- Organized and detail oriented with excellent time management skills.
- Ability to multitask with propensit

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