Current jobs related to Global Head of Cards Disputes - Singapore - Wise(formerly Transferwise)

  • Senior System Analyst

    6 days ago

    Singapore SYNECHRON TECHNOLOGIES SINGAPORE PTE. LTD. Full time

    **Experience Requirements**: - **Minimum Experience**: 8+ years in System Analysis and Cards Functional Domain - **Specific Expertise**: - At least 8+ years in Cardlink/Vision Plus - Expertise with cards payment networks - **Technical Skills**: - Strong proficiency in CICS COBOL, COBOL batch, JCLs, Easytrieve, VSAM, JCL, OPC, and other mainframe...

  • Chargeback Dispute Specialist

    5 days ago

    Singapore DCS CARD CENTRE PTE. LTD. Full time

    DCS Card Centre is an innovative and forward-looking payments fintech firm that provides value-added card services with the most advanced technology to our customers and partners. We offer attractive remuneration packages and reward schemes, and invite talented individuals to join our big family. We believe in empowering our people with opportunities to...

  • Card Tester

    2 days ago

    Singapore CLPS TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    Basic understanding of cards transaction flows during Authentication, Authorizations and Settlement. - Working experience to trigger transaction using simulators. - Testing Experience in Mainframes. - Experience in testing using Credit and Debit cards - Working with Chips and Magnetic stripe cards - Experience in cards incoming and outgoing interface file...

  • Senior Consultant

    3 days ago

    Singapore CXC Global Full time

    Looking for a thrilling new opportunity to advance your career? Look no further! CXC Global is partnering with a leading international Financial Services company in Singapore, and we're currently seeking an experienced Senior Consultant to join the team. As a critical member of the team, you'll be instrumental in driving the success of our Cards and...

  • Card Tester

    1 week ago

    Singapore RIDIK PTE. LTD. Full time

    Card Management system, Debit and credit card reconciliation, Multi banking System, Merchant Acquiring processing system, Interchange and Fee management, Dispute Management, Payment Gateways, switch along with certifications experience in Manual, API Automation and Performance Testing. Proficient in development, maintenance, and documentation of overall...

  • Disputes Lawyer

    7 days ago

    Singapore Spinnaker Global Full time

    We are working with a growing Top International Law firm who are looking to introduce a Disputes Lawyer to their dynamic team in Singapore. This is a fantastic opportunity for a qualified Solicitor or Barrister who has 3-8 experience in Shipping and Commodity disputes In this role you will be managing experts and counsel, handling shipping, shipbuilding and...

  • Head of Credit Cards Technology

    2 weeks ago

    Singapore TENTEN Partners Pte. Ltd. Full time

    **Job description**: A prominent player in the banking industry is seeking a talent head of Credit Card Technology, This organisation offers a wide array of financial services. With a strong global presence spanning over numerous countries, they have built a legacy of integrity, innovation, and commitment over the past decades. As the Head of Credit Card...

  • Dispute Operation Expert

    2 days ago

    Singapore Hays Full time

    **Your new role** - Responsible for the interactive operation of chargeback information and funds between the card scheme and the acquirer, or between the acquirer and the merchant, manage the risk of chargeback, discover problems in a timely manner and follow up to solve them, ensuring safe dispute operation and customer-satisfied service experience; -...

  • Cards System Analyst

    14 hours ago

    Singapore EMBRIO CONSULTING Full time

    **Job Information**: - Salary **SGD - / Fixed Monthly Salary** - Shift **Normal working hours** - No. of Openings **2 openings** - Job Level **:Non-Managerial** - Job Experience **:No experience** - Job Qualifications **ITE / Nitec** **Responsibilities**: - Ability to do System Analysis, Solutions and guide Development and Test - Mainframe Cards /...

  • Head of Credit Cards Products Citibank Singapore

    2 weeks ago

    Singapore Citi Full time

    The Head of Credit Cards Product Head is a senior management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating...

  • Global Head of Supply Chain

    2 days ago

    Singapore DSJ Global - APAC Full time

    Location Singapore - Job type Permanent - Salary Negotiable - Discipline Supply Chain Leadership - Reference PR/394208_1667904159 We have a current opportunity for a Global Head of Supply Chain on a permanent basis. The position will be based in Singapore. For further information about this position please apply. **Responsibilities**: - Lead a Global team...

  • Law Department Head

    2 weeks ago

    Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

    Job Title: Law Department HeadKAIROS GLOBAL SEARCH PTE. LTD. is a leading FMCG company with a diverse portfolio of trusted brands enjoyed by millions of consumers across APAC.About the Position:We are now seeking a Law Department Head to lead our regional legal team. As the Law Department Head, you will oversee all legal matters across the organization,...

  • Card Fraud Analyst

    1 week ago

    Singapore Wise Full time

    We're looking for a Card Fraud Analyst to join our team in the Singapore office. This role is a unique opportunity to have an impact on Wise's mission, grow as an analyst, help save millions more people money and work in a disruptive, fast-growing and fun environment. **Your mission**: Wise has already pioneered new ways for people to transfer money across...

  • Card Fraud Analyst

    1 week ago

    Singapore Wise Full time

    We're looking for a Card Fraud Analyst to join our team in the Singapore office. This role is a unique opportunity to have an impact on Wise's mission, grow as an analyst, help save millions more people money and work in a disruptive, fast-growing and fun environment. **Your mission**: Wise has already pioneered new ways for people to transfer money across...

  • Managing Director, Head of Apac Sps

    23 hours ago

    Singapore Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Commercial Cards Asia Pacific Business Head

    5 days ago

    Singapore Citi Full time

    **Business Overview**: Citi Treasury and Trade Solutions (TTS) provides award-winning integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the world. Within this flagship business, Citi Commercial Cards is a leading commercial cards issuer with the largest global...

  • Svp, Cards Application Services Development Head

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Date Posted** 2 hours ago Additional Details **Job ID** 1247 **Job Views** 1 **Job Description**: Job Responsibilities Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory More than 15...

  • Head, Contract

    7 days ago

    Singapore Meinhardt (Singapore) Pte Ltd Full time

    **Responsibilities**: Internal Service Provide contractual advice on projects undertaken by Meinhardt Team; Provide contractual advice on issues in RFPs based on industry knowledge and norm; To work with group on Group Compliances for contracts and commercial agreements; Provide support for Alternate Dispute Resolution in the group, including but not...

  • Global Lead

    2 weeks ago

    Singapore Ellwood Consulting Full time

    Ellwood Consulting SingaporePosted 1 hour ago Hybrid Permanent Exceptional - Posted by - Mark John Ellwood- Managing DirectorFollow - Senior Global role that can be based in either Singapore, the US or Europe. To build from zero to one, an end to end card payment product for our client's global merchants. If you are the owner/leader of an organisation that...

  • Global Head of Product

    4 days ago

    Singapore FOREST DEVELOPMENT GLOBAL PTE. LTD. Full time

    Global Head of Product We are looking for a skilled professional to oversee a team of designers in producing, creating and editing AI characters for a soon to be launched project. Proficiency in Photoshop and Lightroom is mandatory. Key Responsibilities: - Creation of new characters following specific themes and requirements - Meticulous quality control...

Global Head of Cards Disputes

2 weeks ago

Singapore Wise(formerly Transferwise) Full time

**Office**:
Singapore

**Team**:
Compliance

**Purpose of the role**:
The Global Head of Cards Disputes & Collections is a strong leader with a mindset that allows them to create a comprehensive operational strategy to enable products and processes that put our customers first while being aware of the risks surrounding the payments industry, our products, and the requirements set to us by regulations and partners.

Looks after the strategic development of the operational model of Chargebacks, Card Disputes, and Card Fraud Prevention and Detection Operations, including building readiness for new emerging products and supporting servicing a growing scope of Wise. Responsible for expansion and localisation strategy of the operational area.

Directly impacts Wise's strategic goals in ensuring risk mitigation through identification, investigation, and escalation of chargebacks, disputes, and card fraud globally, and knowing how and when to stop criminal activity whilst keeping our customers safe, which helps Wise enhance growth whilst protecting our customers.

Report directly to the Head of Financial Crime Operations, acting as the Chargeback and Disputes investigations representative supported by the existing team. Collaborates with the core Operations, AML and Fraud Investigations, and KYC teams, to ensure consistent visibility, collaboration and ensure we are compliant in our processes and product offerings.

**Duties and responsibilities**:

- Delivering on specific KPIs which tie enhanced external awareness of fraud to fraud prevention metrics; and longer term to enhanced customer acquisition
- Develop a strategy for card fraud prevention,, working closely with Product and Compliance teams
- Be a leader to the Collections, Chargebacks & Disputes senior team leads and team leads, supporting them in building independence and strong autonomous teams
- Accountable for forecasting, budgeting, and ensuring the fraud team are meeting the expected KPIs, SLAs and quality standards
- Own and continuously improve team capabilities, skills and capacity development, including key areas (like processes, quality assurance, regulatory compliance, workforce management) ownership
- Own and lead recruitment and strategic placement of required staff across teams, establishing and developing organisational structure
- Be a strong communicator who can represent Chargeback & Disputes Operations at Group level committees
- Lead significant cross-team projects requiring material decisions and content contribution as well as project management.
- Maintain a customer-oriented focus that has a clear understanding of risk and an innovative can-do mindset that achieves the payment scheme and regulatory objectives and a great customer experience
- Working closely with other teams to develop areas that affect the whole Fraud, Disputes & Collections organisation, the crime-fighting tribe, or other relevant teams; and align with them on overall vision;
- Acting as escalation path for internal and external partners;
- Contributing to definition, scoping and execution of long term plans and objectives, in coordination with the relevant Product teams, and other relevant internal or external stakeholders.
- Be part of developing a communication strategy and plan to help increase awareness about card fraud prevention externally and internally
- Rigorously use data to drive decision making, develop new approaches, evaluate program performance, and advocate for product changes that improve the accuracy of our fraud monitoring program
- Coordinate, research, and assist with drafting responses to internal audit and external exams/regulator requests

**Skills/experience needed**:

- Excellent verbal & written English. You are proactive, clear, concise, and comfortable speaking publicly.
- Experience in leading senior leaders in Product or Operational teams, preferably of total team sizes above 15 people and minimum 3 years
- Proven track record of taking individual ownership and responsibilities as well as being a great team-player
- Good understanding and ability to analyze, forecast and move of teams’ metrics;
- Data-driven approach to quantifying problems sizes and the impact, including risk sizes
- Exposure to various risk related monitoring systems (either in compliance, products or finance fields) with a good understanding of how to transform and/or implement them into an organisation.
- Strong communication skills, and comfortable managing the communication externally about fraud prevention topics
- Experience communicating complex information accurately, clearly, and quickly to all levels of management, regulators, auditors, and third parties.
- Experience completing time‐sensitive analysis of financial activities across multiple jurisdictions and countries.
- Ability to work collaboratively within a complex organization, across multiple cultures, geographies, and disciplines.
- Project management skills and capability to handle multiple