Dispute Consultant

1 week ago

Singapore Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**:
Global Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back-office support and customer performance reporting. CS includes the Rules, Standards and Disputes function which is comprised of several business units that support the structural foundation of the Visa Payments network. Services, including Rules management, Dispute adjudication, Contract management, Client training and publications, and Performance metrics and analytics, are provided to clients to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

Visa's dispute resolution process provides a framework to correct errors and resolve transaction disputes arising from violations of the Visa Rules. In arbitration, Visa reviews all information and documentation involved and decides which party is financially liable for the disputed transaction.

**What a Dispute Consultant does at Visa**:
As part of the Dispute Resolution Management organization, the Dispute Consultant will help to deliver fair and clear adjudication for our clients. The expectations of this role include the following and is not limited to:

- Adjudicate on both regional and global arbitration and compliance cases.
- Provide clients and Visa staff with accurate information and analysis of dispute resolution regulations and ensure service levels are met.
- Provide clients and Visa staff with accurate analysis of dispute resolution performance metrics and data, when required.
- Provide support to product/risk teams and/or manage and coordinate special projects as needed.
- Contribute to the definition and fulfillment of team and corporate objectives and goals.
- Participate in global committees and working groups.
- Stay current with industry and market trends to anticipate possible challenges resulting from changing political, social and economic environments.
- Stay abreast of new products and services, and industry and technology trends to be able to support Visa strategic goals and client initiatives.

**Why this is important to Visa**:
The Visa dispute resolution framework is designed to incentivize and facilitate the fair resolution of disputed transactions to the benefit of all stakeholders and underpins the work of developing and promoting new and globally interoperable payment innovations, including promoting the security of the payments eco-system, as well as upholding and encouraging compliance with the appropriate industry standards. It forms part of Visa’s incentive to implementation and use of new and existing technologies, provide greater protection against any disputed transactions and the associated financial liability for these disputed transactions.

Dispute Resolution Management function provides clients fair adjudication and accurate interpretation of the Visa Dispute Resolution Rules and uphold the integrity of the Visa dispute resolution framework by ensuring the framework, tools and process are reinforced with streamlined and enhanced dispute rules.

**Projects you will be a part of**:
As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.
- Assist in identifying and proposing business rule changes that address regional and global trends, client needs, new business models, etc.
- Design, create and maintain dispute resolution documentation (e.g. training manuals, guides, Visa Business News articles, etc.) for internal and client use, as required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
What you will need:

- Minimum 8+ years of experience in the financial services or payment card industry.
- 3 to 5 years’ exp

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