Card Disputes Operational Efficiency Specialist
3 days ago
We are seeking a highly skilled professional to oversee the operational aspects of dispute management processes and drive automation initiatives to enhance efficiency, accuracy, resolution, and compliance.
This role bridges the gap between product, technical automation solutions, and day-to-day dispute resolution activities, ensuring seamless execution and continuous improvement.
- Supervise the end-to-end dispute resolution process, ensuring timely and accurate processing.
- Lead operational efforts to implement and optimize automation solutions for dispute handling, including chargeback process.
- Coordinate with product and external partners (schemes) to enhance dispute workflows.
- Monitor dispute queues, identify bottlenecks, and implement process improvements.
- Ensure compliance with schemes regulations, industry standards, and security protocols.
To succeed in this role, you will need:
- Data analysis and reporting skills.
- Process mapping and improvement methodologies (e.g., Lean, Six Sigma).
- Experience with declarative rules engines and business process automation platforms.
- Ability to define, configure, and maintain business logic using a domain-specific language.
- SQL knowledge to perform data analysis and create reports using BI tools.
- Excellent communication and stakeholder management skills.
- Proven problem-solving and decision-making abilities.
- Ability to lead cross-functional teams and manage multiple priorities.
- Change management skills to drive continuous process improvement.
This role offers the opportunity to work with a global technology company that is building the best way to move and manage money. You will be part of a diverse and inclusive team that values accountability and empowerment.
As a Card Disputes Automation Function Lead, you will have the chance to develop and implement a strategy for continuous improvement in operational automation.
What We OfferWe offer a competitive salary and RSUs, as well as opportunities for career growth and development.
If you are interested in this role, please submit your CV and cover letter. In your cover letter, please answer the following questions:
- What are the primary challenges around Card Disputes team, and where do you see the greatest opportunities for process/automation improvements?
- How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?
We celebrate our differences and believe that diversity and inclusion are key to our success.
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