Card Ops Analyst

3 days ago

Singapore Trust Bank Full time

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a **Card Operations Analyst** you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

To provide support to the Card Operations teams including settlement to card schemes, reconciliation, and dispute processing. To also support functions such as card financial transaction processing, customer static data update and account closures.

**The Role Responsibility**:
**Daily Operations**
- Liaise with Products and Technology when there is a breakdown in the process caused by system failures
- Liaise with Customer Service for client requests related to Credit / Debits Cards, and handle any actions required arising from these client requests
- Liaise with Customer Service for client requests related to CASA, and handle any actions required arising from these client requests
- Handle queries from internal stakeholders including other functions and teams
- Liaise with third parties including VISA and other vendors
- Resolve discrepancies in daily automated reconciliations performed
- Ensure SLAs on VisaCard payment settlements are met
- Support Banking Operations Lead in operational planning and monthly reporting to management
- Handle other ad-hoc duties as assigned by Banking Operations Lead
- Manage customer offboarding process
- Manage billing disputes (including chargeback)

**Project-based Duties**
- Maintain the Card Operations process flows and standard operating procedures documentation
- Work cross-function to participate in process improvement exercises and make recommendations for improvement
- Participate in projects where required
- Partake in UAT for Banking Operations systems where necessary

Key Stakeholders
- Head of Core Operations
- Functional Partners including Customer Service, Risk, Compliance, HR, Finance, Legal, Audit, etc.
- Relevant outsourcing teams.

**Role Specific Technical Competencies**:
Skill

Target proficiency level

MS Outlook

Core

MS Excel

Core
- Has understanding of card products/ CASA and Visa / MasterCard
- Experienced in dispute handling for Visa / Mastercard
- Strong written and verbal communication skills.
- Strong stakeholder management skills.
- Is detail-oriented
- Proficient in Data analytics and SQL is essential
- Excellent knowledge of MS Office - Microsoft PowerPoint, Word, and Excel a must.

**Come as you are** Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that's what we care about. So come as you are.

**Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind.** We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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