
Business Analyst-OPs Manager
3 hours ago
Join to apply for the Business Analyst-OPs Manager role at ACCA Careers
3 days ago Be among the first 25 applicants
Join to apply for the Business Analyst-OPs Manager role at ACCA Careers
Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands strong leadership, stakeholder management, and a commitment to operational efficiency while maintaining SLAs. Additionally, the candidate should possess strong functional expertise to guide the team in swiftly resolving issues and improving overall system performance.
Key Responsibilities
Incident Management:
- Oversee production incidents and ops enhancements across multiple tracks, ensuring timely resolution with minimal business impact.
- Lead a cross-functional team (BA, Dev, Integration) to provide on-call support for P1/P2 incidents, ensuring regular user updates per SLA.
- Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed.
- Provide functional and technical guidance to the team on ticket investigation, troubleshooting, and resolution.
- Contribute to system design improvements, offering insights into solutioning and architectural enhancements.
- Ensure strict adherence to SLAs for incident resolution and reporting.
- Plan and coordinate weekly deployments and patching to ensure smooth production operations and maintain system availability.
- Manage maintenance windows and downtimes in collaboration with clients and internal teams.
- Oversee the timely implementation of security fixes and certificate renewals as per SOP.
- Lead weekly PMT reporting and quarterly PMC for Ops, providing transparency on progress and challenges.
- Prepare and present management reports on incident trends and critical issues to both internal and external stakeholders.
- Manage and mentor a team of Developers, Business Analysts, and Interns across various experience levels.
- Drive team development and engagement, fostering skill development and operational excellence.
- Engage with client leadership and key stakeholders, ensuring alignment on operational priorities
Incident & Operations Management
Leadership & Stakeholder Management
Functional & Technical Expertise
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Research, Analyst, and Information TechnologyIndustries
Accounting
Referrals increase your chances of interviewing at ACCA Careers by 2x
Sign in to set job alerts for "Business Analyst" roles.
Business Operations Analyst (Changi Airport)
Business Analyst, Regional Operations (Campus Hiring
Operations Business Analyst - User Experience, Regional Operations
Business Analyst - Regional Marketplace Operations
Business Analyst, Regional BI & Planning
Associate/Senior Associate, Business Analyst, Business Consulting
Business Analyst, Regional Operations (Return and Refund)
Data & Business Analyst – Regional Strategy, Operations & Logistics
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Business Analyst-OPs Manager
2 weeks ago
Singapore ACCA Careers Full timeJoin to apply for the Business Analyst-OPs Manager role at ACCA Careers . Opportunity for an Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands...
-
S&op Analyst
6 days ago
Singapore Micron Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Business Analyst
2 weeks ago
Singapore ENFACTUM PTE. LTD. Full timeThe Business Analyst is required to have strong skill sets in the following key areas: requirement definition and analysis, documentation, project planning and implementation. This role takes ultimate responsibility for identifying and solving problems affecting the business solution and works closely with the business analyst lead in planning for gap study...
-
Business Analyst 3-ops
19 hours ago
Singapore Oracle Full timeBusiness Analyst 3-Ops-220009J3 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** - Provides operational support to improve operational efficiency, consistency, and compliance in support of the ASEAN Systems LOB’s financial and tactical business objectives. Develops, communicates, and...
-
Fraud Ops Analyst
2 weeks ago
Singapore Citi Full timeThe Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...
-
Ops Excellence Process Analyst
2 weeks ago
Singapore PRISM+ Full timePRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey. The Ops Excellence and Planning Process Analyst is responsible for...
-
Financial Services Business Analyst
8 hours ago
Singapore beBeeBusiness Full time $80,000 - $120,000Job DescriptionThis is an exciting opportunity to work with a leading financial institution.We are seeking an experienced Business Analyst to join our team in Securities Settlement Ops.
-
Fraud Ops Analyst
2 weeks ago
Singapore Citi Full timeThe Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...
-
Business Analyst
3 weeks ago
Singapore Digital Business People Pte. Ltd Full timeBusiness Analyst - AML - AI Consultant (Functional) Business Analyst - AML - AI Consultant (Functional) 1 day ago Be among the first 25 applicants Seeking a strategic and technically astute Senior AI Consultant to join our growing team of AI & Analytics experts. This is an individual contributor role focused on advising clients in the banking and financial...
-
Intern - S&op Analyst
2 weeks ago
Singapore Micron Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...