Business Analyst-OPs Manager

3 weeks ago

Singapore ACCA Careers Full time

Join to apply for the Business Analyst-OPs Manager role at ACCA Careers

3 days ago Be among the first 25 applicants

Join to apply for the Business Analyst-OPs Manager role at ACCA Careers

Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands strong leadership, stakeholder management, and a commitment to operational efficiency while maintaining SLAs. Additionally, the candidate should possess strong functional expertise to guide the team in swiftly resolving issues and improving overall system performance.
Key Responsibilities
Incident Management:

  • Oversee production incidents and ops enhancements across multiple tracks, ensuring timely resolution with minimal business impact.
  • Lead a cross-functional team (BA, Dev, Integration) to provide on-call support for P1/P2 incidents, ensuring regular user updates per SLA.
  • Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed.
  • Provide functional and technical guidance to the team on ticket investigation, troubleshooting, and resolution.
  • Contribute to system design improvements, offering insights into solutioning and architectural enhancements.
  • Ensure strict adherence to SLAs for incident resolution and reporting.
  • Plan and coordinate weekly deployments and patching to ensure smooth production operations and maintain system availability.
  • Manage maintenance windows and downtimes in collaboration with clients and internal teams.
  • Oversee the timely implementation of security fixes and certificate renewals as per SOP.
Team Leadership & Coordination
  • Lead weekly PMT reporting and quarterly PMC for Ops, providing transparency on progress and challenges.
  • Prepare and present management reports on incident trends and critical issues to both internal and external stakeholders.
  • Manage and mentor a team of Developers, Business Analysts, and Interns across various experience levels.
  • Drive team development and engagement, fostering skill development and operational excellence.
  • Engage with client leadership and key stakeholders, ensuring alignment on operational priorities
Primary Skill
Incident & Operations Management
Leadership & Stakeholder Management
Functional & Technical Expertise Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Research, Analyst, and Information Technology
  • Industries Accounting

Referrals increase your chances of interviewing at ACCA Careers by 2x

Sign in to set job alerts for "Business Analyst" roles. Business Operations Analyst (Changi Airport) Business Analyst, Regional Operations (Campus Hiring 2025) Operations Business Analyst - User Experience, Regional Operations Business Analyst - Regional Marketplace Operations Business Analyst, Regional BI & Planning Associate/Senior Associate, Business Analyst, Business Consulting Business Analyst, Regional Operations (Return and Refund) Data & Business Analyst – Regional Strategy, Operations & Logistics

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Business Analyst-OPs Manager

    7 days ago

    Singapore ACCA Careers Full time

    Join to apply for the Business Analyst-OPs Manager role at ACCA Careers 3 days ago Be among the first 25 applicants Join to apply for the Business Analyst-OPs Manager role at ACCA Careers Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents,...

  • S&op Analyst

    2 weeks ago

    Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Analyst, Singapore Kyc Ops

    3 days ago

    Singapore Westpac Institutional Banking Full time

    **Role Title**:Analyst, Singapore KYC Ops **Role location**:Singapore Based **How will I help?** As the Analyst, Singapore KYC Ops, you will be responsible to review client files in accordance with local regulatory requirements and Westpac global standard to facilitate the business’ KYC. You will also: - Prioritize the On-boarding & Periodic Review of...

  • Business Analyst 3-ops

    1 week ago

    Singapore Oracle Full time

    Business Analyst 3-Ops-220009J3 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** - Provides operational support to improve operational efficiency, consistency, and compliance in support of the ASEAN Systems LOB’s financial and tactical business objectives. Develops, communicates, and...

  • Financial Services Business Analyst

    7 days ago

    Singapore beBeeBusiness Full time $80,000 - $120,000

    Job DescriptionThis is an exciting opportunity to work with a leading financial institution.We are seeking an experienced Business Analyst to join our team in Securities Settlement Ops.

  • Senior Finance Analyst

    5 days ago

    Singapore Johnson & Johnson Full time

    Johnson & Johnson is recruiting for a Senior Financial Analyst, Ops Forecasting ASPAC that will be based in Singapore. You will be required to support standard SG business hours. As a Fortune 50 Company, Johnson & Johnson is one of the world's most comprehensive and broadly-based manufacturer of health care products. We’re creating life-changing...

  • Business Analyst 3-ops

    5 days ago

    Singapore Oracle Full time

    Business Analyst 3-Ops-220002E4 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **About Oracle Construction & Engineering GBU (CEGBU)**: The CEGBU is focused exclusively on helping project-intensive businesses manage their entire project portfolio lifecycle, including projects of all...

  • IT Business Analyst

    7 days ago

    Singapore SCIENTE Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SCIENTE Lead HR Professional | Specializing in Talent Acquisition, HRBP and Ops Job Summary We are looking for a Business Analyst with a keen interest in business processes and process re-engineering. The ideal candidate will be a part of IT Applications team...

  • Manager, Cash Management Ops Centre

    3 weeks ago

    Singapore UOB Full time

    Join to apply for the Manager, Cash Management Ops Centre role at UOB 4 days ago Be among the first 25 applicants Join to apply for the Manager, Cash Management Ops Centre role at UOB About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Associate/Analyst, Investment Operations, Global Financial Markets Ops

    3 days ago

    Singapore DBS Bank Full time

    Associate/Analyst, Investment Operations, Global Financial Markets Ops (GFMO), Group COO Business Function: Group Operations enables and empowers the