Senior Engineer, Customer Solutions

3 days ago

Singapore Singapore Technologies Engineering Ltd Full time

Job ID: 17189
- Location: Digital Hub, SG
- Description:

- **Responsibilities**
- Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
- Understand customers'' networking and communications requirements and provide high quality network design for customers'' WAN networks.
- Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
- Conduct presentations on proposed solutions and new technologies to customers.
- Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
- Ensure quality documentation and updates for customers'' network configurations and processes.
- Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
- Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
- Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
- Working with the Account Manager to accurately define client solutions and to help drive bids and sales
- Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
- Influence and gain approval of the proposed solution from client.
- Act as a trusted advisor for nominated client accounts.
- Develop deep technical knowledge of the products
- Coordinate internal/external resources to effectively pursue opportunities.
- Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements
- Domain knowledge to cover:
- DWDM
- Metro-E, IPVPN, Internet, Cloud Connect
- IPLC, IEPL, IMPLS
- Edge Cloud, IOT
- Enterprise Wifi, wan appliances, network switches, load balancers
- Enterprise firewall, IPS, EDR,
- SDWan, SASE, ZTNA, SSE.

**Requirements**:

- Degree/Diploma in Engineering, Computer Science or related discipline
- At least 4-7 years working experience in consultation or presales in the Telecommunications or IT Industry
- Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
- Strong command of English, with good interpersonal, communication and presentation skills
- Possess CCNA and preferable with network or/and ICT or/and security certifications.

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