Senior Solutions Engineer

Senior Solutions Engineer role at Exclusive Networks Singapore . Direct message the job poster from Exclusive Networks Singapore.

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models.

At Exclusive Networks, we are passionate about delivering the best to our clients, supporting our people to realize their potential and helping our customers build a trusted digital world.

We are seeking a skilled and motivated SOAR (Security Orchestration, Automation, and Response) Post-Sales Engineer to join our growing cybersecurity team. You will be responsible for supporting partners and end customers during the post-sales lifecycle — from deployment and integration to optimization and troubleshooting — for our distributed SOAR platforms. You will work closely with channel partners, vendors, and internal teams to ensure successful onboarding, deployment, and operationalization of SOAR solutions, ensuring a high-quality customer experience. This role will report to Technical Manager.

As the Senior Solutions Engineer, you will:

• Solution Implementation: Lead deployment, configuration, integration, and tuning of SOAR platforms at customer environments (on-premises, cloud, or hybrid).
• Partner Enablement: Provide technical support and enablement for partners on SOAR solutions, run workshops, knowledge transfers (KT), and hands-on labs.
• Technical Support: Act as an escalation point for post-sales technical issues, troubleshoot complex SOAR deployments, and provide timely resolution.
• Customization & Playbook Development: Develop, customize, and optimize SOAR playbooks based on customer use cases and security operations processes.
• Advisory Services: Advise customers on SOAR best practices, integrations (SIEM, EDR, threat intel platforms), and automation opportunities.
• Documentation: Create and maintain deployment guides, runbooks, and troubleshooting documents for internal teams and partners.
• Feedback Loop: Work closely with vendor teams to escalate product issues and feature requests based on customer feedback.
• Continuous Learning: Stay updated with the latest cybersecurity trends, SOAR platform enhancements, and integrations.

The ideal Senior Solutions Engineer:

• Hands-on experience deploying and operating SOAR solutions (e.g., Palo Alto Cortex XSOAR, Splunk SOAR, FortiSOAR, IBM Resilient, or similar).
• Strong understanding of SIEM, EDR, threat intelligence platforms, firewalls, and other cybersecurity products.
• Scripting skills (e.g., Python, JavaScript) to develop and customize SOAR playbooks.
• Knowledge of APIs, RESTful services, and integration techniques.
• Familiarity with IT and security frameworks (MITRE ATT&CK, NIST, etc.).
• Diploma/Degree in Computer Science, Cybersecurity, Information Technology, or related fields.
• 3–5 years of relevant cybersecurity engineering experience; minimum 1–2 years focused on SOAR or Security Automation.
• Vendor certifications in SOAR, SIEM, or cybersecurity platforms are highly preferred (e.g., Cortex XSOAR Certified Engineer, Splunk Certified Admin).
• Strong troubleshooting and analytical thinking skills.
• Excellent communication skills (written and verbal) for interacting with partners, customers, and vendors.
• Ability to work independently as well as collaboratively in a regional, fast-paced environment.
• Strong sense of ownership, initiative, and customer-centric mindset.
• Experience working in a distributor, system integrator (SI), or Managed Security Services Provider (MSSP) environment.
• Familiarity with security incident response procedures and SOC operations.
• Experience delivering technical training or workshops.

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on qualifications, merit, and business need. Please review our Diversity and Inclusion Policy for further information.

We care about your data: please read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

• Medical Insurance
• Flexi-benefits
• Birthday Leave
• Employee Care Scheme

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Computer and Network Security