Customer Service Officer

2 weeks ago

Singapore JOVIAL WELLNESS & AESTHETIC PTE. LTD. Full time

**Job Title**:Receptionist / Customer Service Officer (Beauty Industry)
**Location**:Town
**Employment Type**:Full-Time / Part-Time
**Reporting To**:Salon Manager

**Job Summary**

We are seeking a well-groomed, customer-oriented Receptionist / Customer Service Officer to join our beauty team. You will be the first point of contact for clients and play a key role in delivering a pleasant and professional front-desk experience.

**Key Responsibilities**
- Greet and attend to clients in a warm, welcoming manner
- Answer phone calls, handle inquiries, and manage bookings via phone, WhatsApp, and salon booking software
- Coordinate daily appointment schedules and walk-in clients
- Provide accurate information about salon services and promotions
- Handle payment transactions and issue receipts
- Maintain the cleanliness and presentation of the front desk and waiting area
- Manage client feedback and escalate issues to management when necessary
- Support general administrative and sales tasks as required

**Requirements**:

- Prior experience in customer service or a receptionist role, preferably in the beauty or wellness industry
- Pleasant appearance with good interpersonal and communication skills
- Able to multitask and stay calm under pressure
- Fluent in English & Mandarin
- Friendly, reliable, and a good team player

**Working Hours**
- 6 working days per week (rotational rest day)
- **Must be able to work on weekends and public holidays**Operating hours: 10:00 AM - 8:00 PM

**Salary and Benefits**
- Basic salary: $2,000 - $2,500
- Commission / Incentives
- Annual leave, medical leave, and other statutory benefits
- Staff discounts on salon services and products
- Training and career development opportunities

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