Assistant Customer Service Manager

6 days ago

NorthEast Singapore Bollore Logistics Asia Pacific Full time

**About the role**

The incumbent will be part of a larger team within the O&G department in providing seamless and customer-focused solutions to support the achievement of business objectives.

**What you will be doing**
- To work and manage one CSE and documentation support team to ensure deliverables to the customer
- To act as focal point for all customer’s queries (Commercial / Service related)
- To act as control tower by managing / monitoring shipments arranged by Network offices. To take over for escalation to customer whenever required
- To ensure compliance of Customer’s SOPs at all times
- Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
- Manage job file creation, costing and other data entries in Pegasus (in house system)
- Send timely pre-alerts and shipping advices to customers and Bollore network offices
- Coordinate dispatch of shipping documents to customers and Bollore network offices
- Assist for rate sourcing with various stakeholders for services not in the customer’s contract and to quote to the customer for rates acceptance
- To work with warehouse team to manage Inventory Report and take lead in OSD resolutions by using in house WMS (Prostream)
- Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
- To work with Regional team for data quality related matters
- Ensure proper and timely billing / closing of all job files

**Team Management**
- Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
- Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
- Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
- Plan and monitor team development together with HR Division
- Ensure updated Job Description availability for the team by coordinating with HR Division
- Ensure all changes in Department / Section communicated properly to the team

**Requirements**:

- Diploma / Degree preferred
- Minimum 3 years' experience in freight forwarding (seafreight & airfreight)
- Oil & Gas background preferred
- Ability to work independently, meticulous, self-motivator and a team player
- Ability to cope in fast pace environment
- Proficient in Microsoft Excel
- DGR trained would be an advantage
- Possess excellent communication and interpersonal skills

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