Customer Service Officer

2 weeks ago

Serangoon, Singapore Trichokare Pte Ltd Full time $30,000 - $60,000 per year

*Up to $2400/mth

*Full Time

*5 Days Work Week - Retail Hours

*Near MRT Station

Job Descriptions:

  • Customer Services at front desk
  • Attending to walk in customers, customers by appointment, fixing/rescheduling appointments and answering to queries made
  • SMS reminder to existing customers for appointments, Call or SMS reminder to new customers for consultation appointment.
  • Post of Sales System on issuing Invoices, Service Sheet and Customer Treatment book
  • Updating and deduction of used treatments in both customers' physical record and Studio Manager System
  • Daily Closing Settlement
  • Responsible for submission of Outlet Reports
  • Outlet stock-take, administration
  • Coordination and execution of activities required to support Outlet performance, eg flyer distribution, feedback from clients.
  • Assist BM in overall Outlet Operations on BM's off day / leaves
  • Oversee and maintain proper and neat filing system of Outlet common Drive and various admin functions
  • Create and execute Excellent Service Campaigns for outlet to maintain high customer satisfaction
  • Assist BM in Preparation of Month end Payroll (Non Commission) related submissions
  • Other duties as assigned by the Branch Manager from time to time
  • Any other duties that may be assigned to the Employee from time to time

Job Requirements:

  • GCE N/O Level and/or NITEC trained
  • Relevant working experience in similar industries
  • Good interpersonal skill
  • Passion for customer service
  • Excellent with Microsoft Office
  • Bilingual and able to converse with Chinese speaking clients

Benefits:

• Incentive benefits

• Career advancement opportunity

• Training will be provided

• Medical & dental benefit

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