Customer Service

2 weeks ago

Serangoon, Singapore PILATES FITNESS (PTE. LTD.) Full time $12,000 - $16,800 per year

Studio Operations 9 Months Internship (Part-Time)

$11 per hour

Pilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.

We encourage the intern to suggest new initiatives to improve customer experience and service offerings. Just like many before you, this internship offers a good opportunity for you to take your idea from concept to fruition during your internship with us.

KEY DUTIES

  • Responsible for customer service, studio upkeep and virtual client experience
  • Improve efficiency of current processes, suggest ways to improve customer experience and service offerings.
  • Provide prompt replies to customer enquiries on various online platforms and our hotline
  • Daily online and offline operations
  • Studio housekeeping duties

ENVIRONMENT

  • Flat hierarchy, independent working environment
  • FREE Pilates Reformer classes

REQUIREMENTS

  • Minimum commitment of 9 months, 3 days a week. You may take leave for exams or traveling etc during the 9 months. Completion bonus given at the end of 9 month term.
  • 12pm - 5.30pm, Mondays to Fridays. Rest on weekends.
  • At least 1 year working experience in administrative role
  • Enjoys client interaction and can problem solve in a service-oriented way
  • Good customer service and telephone etiquette
  • Able to handle multiple requests coming in at the same time and systematically completes all tasks before the end of day
  • Able to work independently alone or with the team.
  • Experienced in admin work, good with google office and quick in picking up using computer systems
  • Detailed oriented, meticulous, careful
  • Tertiary students with 1 year of work experience are welcome to apply

Job Type: Internship

Contract length: 9 months

Pay: $1, $1,400.00 per month

Benefits:

  • Employee discount

Work Location: In person

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