Client Support Coordinator
3 days ago
Company
SaveTech Solutions Pte Ltd
Designation
Client Support Coordinator
Date Listed
05 Feb 2025
Job Type
Entry Level / Junior Executive
- Free/ProjPart/TempIntern/TS
Job Period
Immediate Start - Flexible End
Profession
Admin / Secretarial
Industry
Computer and IT
Location Name
Lavender Street, CT Hub 2, Singapore
Address
114 Lavender St., Singapore 338729
Map
Allowance / Remuneration
$10 hourly
Company Profile
SaveTech Solutions Pte Ltd is a software company that serves Small Medium Enterprises. Our solutions are targetted to help companies save time and resources and ultimately help them to achieve greater success.
**Job Description**:
Main Responsibilities:
- Serve as the primary point of contact for B2B clients after the sales closure by Business Development Executives.
Facilitate clear and timely communication between the company and clients.
- Work with clients to collect necessary details for project implementation, customization, or onboarding (e.g., technical specifications, timelines, and other requirements).
Ensure all required documentation and agreements are complete and accurate.
- Collaborate with internal teams (e.g., technical, product, or customer success teams) to ensure client requirements are understood and met.
Monitor project milestones, keeping both the client and internal teams updated on progress.
- Prepare and manage client-related documentation, such as contracts, invoices, and progress reports.
Maintain accurate and updated client records in the CRM system.
- Address and resolve client inquiries or concerns promptly and effectively.
Escalate complex issues to the appropriate department while ensuring resolution in a timely manner.
- Generate regular reports on client activity, project progress, and feedback for the management team.
**Requirements**:
- Strong communication and interpersonal skills.
Organizational skills with attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- A collaborative mindset and a proactive approach to problem-solving.
- Training will be provided, welcome fresh graduates to apply
Application Instructions
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