Client Service Expert

6 days ago


Singapore This is an IT support group Full time

The Client Relations Associate plays a vital role in providing exceptional customer service to clients. Their primary responsibility is to cater to client inquiries, facilitate account opening, and process over-the-counter transactions efficiently and accurately.

Duties & Responsibilities
  • Performs start and end of day banking activities, ensuring seamless transaction processing.
  • Processes various transactions including cash and check deposits, withdrawals, foreign currencies, remittances, and other miscellaneous transactions, while making informed decisions up to SGD 30K.
  • Monitors time deposit maturities, coordinates with clients for instructions, and provides timely assistance.
  • Briefs prospective clients on bank products and services, cross-sells relevant products, and offers proactive support to enhance the overall customer experience.
  • Serves as an alternate for Loans Operations, Treasury Operations, and Liaison Officer for Singapore clients and branches in the Philippines, demonstrating versatility and adaptability.
  • Maintains confidentiality of assigned systems passwords and adheres to Bank policies, KYC, AMLA requirements, Data Privacy, and Service Quality Standards.


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