IT Support Specialist

2 weeks ago


Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**COMPANY DESCRIPTION**

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

- IT development servicesProviding customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
- New retail solutions and productsThrough intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
- Internet of Things (IoT) platform and solutionsComprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

**RESPONSIBILITIES**
- Support ICT equipment on board of boat and server systems in data centre
- Preventive maintenance including conduct preventive maintenance in accordance with the standard maintenance checklist.
- Provide logístical support ensuring acceptable quantity of spare units.
- To ensure all system documentation up to date.
- Corrective maintenance including conduct corrective maintenance timely in accordance with SLA.
- Attend to fault cases referred by helpdesk.
- Provide update of system status to relevant parties.
- Provide 24/7 support for critical cases to meet customers' operational requirements.
- Ad-hoc works including installation / removal of equipment.
- Implementation of additional hardware / software testing.
- Software patches update.

**QUALIFICATIONS**
- Minimum Nitec in Infocomm Technology or equivalent
- Minimum 1 year of experience in IT industry
- Familiar with Window 10 and boats sensor system, eg Radar, AIS, Video Camera
- Familiar with Government Data Centre environment
- Willing to perform shift works /or standby after office hour
- Willing to perform support activities in shipyard environment.



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