Enterprise Service Manager
1 week ago
IT consulting/management experience, with demonstrated IT Cloud Transformation experience in customer-facing roles
- Experience working with large multi-national or public sector organizations as the Consulting Services lead, Account and/or Relationship Manager
- A proven track record of managing and delivering large-scale enterprise IT projects
- A proven track record in managing Executive Customer relationships and key business stakeholders
- Experience with contract and statement of work development
Job summary
As a Consulting Sales Leader / Enterprise Service Manager (ESM), you will manage the working relationship with key customers, and develop / execute a long-term Professional Services strategy within the accounts. You will be a trusted advisor for our customers, and you will be responsible for all aspects of business development, relationship development, delivery oversight and program management.
Key job responsibilities
- Long term development of Cloud Strategy for Global / Public Sector customers
- Identify and develop specific opportunities; and supporting business cases
- Deal shaping, including estimations, deal pricing, contract negotiations and closing
- Planning and implementation of a portfolio of projects, including budget and deliverable responsibilities; and mitigation of delivery risks and issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives, developing trusted relationships
- Educate customers on AWS services and translate those into a clear business value proposition
As part of your role, you will need to travel to customers' site(s) and/or internal events when required.
About the team
AWS Professional Services lead Government, education, non-profits, and healthcare organizations; and their IT providers through their cloud adoption journey and help them achieve their desired business outcomes through AWS leadership and technical expertise. AWS Professional Services optimize the customers' model, reduce risk, and shorten customers' time to value via scientific breakthroughs, creating a broader reach to constituents, and producing productivity benefits, allowing for them to focus on their core missions.
- Experience in IT Cloud Transformations
- Enterprise IT management frameworks (e.g. COBIT, ITIL) and Enterprise cybersecurity management frameworks (e.g. ISO27001, NIST CSF)
- Knowledge of local Government policies relating to procurement, data management and cybersecurity
What if I don’t meet all the requirements?
That’s okay We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You’ll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.
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