Enterprise Customer Service Manager

3 days ago


Singapore MNG AXIONSPLUS PTE. LTD. Full time

**Job Summary**:
The Enterprise Customer Service Manager is responsible for leading the customer service team to ensure exceptional support for enterprise clients, leveraging expertise in **Microsoft Dynamics 365**to enhance service efficiency. Additionally, this role provides cross-functional support and assist the General Manager with miscellaneous tasks to support business operations.

**Duties and Responsibilities**

**1. Enterprise Customer Service Management**
- Lead and mentor a team of customer service representatives to deliver high-quality support to enterprise clients.
- Develop and implement customer service strategies to improve satisfaction, retention, and loyalty.
- Handle escalated customer issues and ensure timely resolution.
- Monitor service performance metrics (e.g., CSAT, response time, resolution rate) and implement improvements.

**2. Microsoft Dynamics 365 Expertise**
- Troubleshoot technical issues, liaise with IT/development teams, and provide training to staff and clients as needed.
- Stay updated on new **Dynamics 365**features and recommend best practices for customer service optimization.

**3. General Manager Support (Miscellaneous Tasks)**
- Assist the General Manager with ad-hoc projects, reports, and operational tasks.
- Coordinate cross-functional initiatives to improve business efficiency.
- Prepare presentations, data analysis, and strategic recommendations as required.

**Requirements**:

- Bachelor’s degree in Business Administration, IT, or related field.
- Proven experience in **enterprise customer service management**, preferably in a tech-driven environment.
- Strong knowledge of **Microsoft Dynamics 365**(ERP/CRM modules, customer service workflows).
- Excellent leadership, communication, and problem-solving skills.
- Ability to multitask, prioritize, and support executive-level tasks.



  • Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore Enterprise Singapore Full time

    **What the role is** **What you will be working on** - Under the general MAP track, the functions you could be exposed to are, but not limited to the following. 1) Industry Cluster - Drive enterprise growth and internationalisation, as well as develop Singapore's industry sectors (e.g. Manufacturing Engineering, Urban Solutions Infrastructure, Trade and...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore Amazon Web Services Singapore Full time

    Experience as the primary account management leader for the mid to large Enterprise segments and working with multiple business units and influencing governance and policy is a plus. - Experience Selling Consulting and Professional Service - Act as single person of contact for Customer executives, developing deep, trustful and sustained relationships - Track...


  • Singapore Amazon Web Services Singapore Private Limited Full time

    Bachelor's degree with 7+ years of experience in consulting sales. - 5+ years of experience in supporting large, complex strategic/enterprise transformational initiatives, with a proven track record of shaping, closing, and ensuring successful delivery of large, strategic, and complex deals. - Experience working with, presenting to, and negotiating with...


  • Singapore QSL TECHNOLOGIES PTE. LTD. Full time

    **About The Role** As an Enterprise Services Manager of a team of Technical Account Managers (TAMs) you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support. You’ll also drive customer obsession by helping our clients unlock the most value from our products and...


  • Singapore Workato Full time

    **About Workato**: Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud...


  • Singapore CONFLUENT SINGAPORE PTE. LTD. Full time

    The Enterprise Customer Success Manager will play a key role in driving Customer Success, renewals and subscription expansion within our Enterprise accounts, **including key customers in the Singapore financial services sector **. You will be a trusted advisor to 10-30 customers, where you help them to fully utilise the Confluent platform - Own the ultimate...

  • Project Manager

    1 week ago


    Singapore NUS Enterprise Full time

    **About Us**: NUS Enterprise is the innovation and entrepreneurship arm of the National University of Singapore (NUS). Our mission: enable innovation at scale through enterprise systems that connect data, workflows, and people. We’re hiring a Project Manager to lead this transformation and manage a small team dedicated to enterprise systems. **The...