IT Helpdesk Specialist

2 weeks ago

Singapore Razer USA Ltd. Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities:
**Responsibilities**:

- Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.
- Manage and ensure system availability and IT services accordingly to SLA
- Manage IT assets, software licenses, maintenance and inventory list.
- Support deployment & configuration of the system using Smart Deploy (Laptop, desktop, Mac OS)
- Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
- Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)
- Source and coordinate with IT vendors/suppliers on IT purchases and projects.
- Troubleshooting and rectification of helpdesk tickets from start to resolve.
- Engage with low-complexity IT vendors, negotiate pricing, request for quotation, manage and monitor IT vendor performance and delivery schedule
- Offer technical support to company staff and troubleshoot computer problems
- Provide remediation and mitigate vulnerabilities on applciation and system.
- Other duties as assigned

Pre-Requisites:
Are you game?

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