
IT Service Helpdesk
3 days ago
Job Description This is a Work from Home Job, Please do also state which country you are and will be at, including timezone. To provide timely first-level support and ensure efficient handling of IT-related enquiries through WhatsApp and email. We are looking for a solution-focused desktop support specialist to provide our clients systematic support. The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our customers’ IT infrastructure. To be successful as a desktop support specialist, you should be skilled in the fitting and upkeep of computers and their networks. Please do also take note that this job requires you to be desk-bound to during your shift to ensure SLA response to our clients. Job Responsibilities Respond promptly and professionally to enquiries via WhatsApp and email. Provide Level 1 (L1) remote support for basic desktop troubleshooting. Conduct L1 troubleshooting for Microsoft email and website-related issues. Accurately log support tickets and ensure timely submission of monthly reports. Escalate issues to Level 2 (L2) support if unresolved within 15 minutes Advising customers on appropriate procedures for directing their IT-related queries and recommendations. Configuring new desktops, routers, modems, and similar devices. Performing routine inspections and upkeep of existing installations. Updating computer operating systems and other important software, as needed. Substantiating requests for hardware and software purchases and upgrades, if appropriate. Any other ad-hoc duties as required. Job Requirement Minimum 2 year of experience in helpdesk or IT support. Proficient in basic Windows desktop and Microsoft 365 troubleshooting. Strong communication skills (written and verbal). Ability to work independently and manage tasks efficiently. During assigned office hours be in work teams call at all times. (for internal coordination)Ability to read and follow instructions (e.g. only applications through the below form will be reviewed)Certifications like ITILv4 and/or CCNA will be an advantage SLA / KPI Response Time Acknowledge WhatsApp or email enquiries within 5 minutes during working hours Maintain a 95%+ response rate . Resolution Time (L1 Issues)Resolve basic L1 issues within 15 minutes . Resolve 80%+ of L1 tickets . Ticket Logging Accuracy All support interactions must be logged immediately or within 10 minutes after resolution. Maintain 98% accuracy in ticket documentation and categorization. Escalation Timeliness Escalate unresolved L1 issues to L2 after 15 minutes . 100% of escalations done within SLA Customer Satisfaction Achieve 80%+ satisfaction score on internal or external feedback surveys Report Submission Submit monthly reports by the agreed deadline (e.g., by the 3rd working day of the succeeding month)100% on-time submission of monthly reports Other Considerations for this Work from Home Job Role Internet Speed Test above 300mbps English Speaking required for internal meetings Typing English with little to no spelling errors (grammer/vocab mistakes are ok)Some experience with managing on-site personnels for scheduling Why Join us ?Continue to work remotely in your country Earn in USD with regional travel exposure Yearly Trips to Singapore for Training & Networking Events Position of Growth, you will be the first few as we are expanding to our regional markets Be part of a new chapter as we expand in ASEAN regions, Canada and Europe. #J-18808-Ljbffr
-
Helpdesk Ops Support Executive
2 weeks ago
Singapore IT CONSULTANCY & SERVICES PTE LTD Full time**Helpdesk Ops Support Executive (102)**: **Responsibilities**: - Perform basic troubleshooting (gathering information, screenshots, referencing FAQs etc) - Escalate issues to the next level of support. - Follow up on raised tickets to closure. **Requirements**: Best Regards Wei Sian IT Consultancy & Services Pte Ltd
-
Helpdesk Operations Technician
2 weeks ago
Singapore EOS IT Solutions Full time**WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...
-
IT Helpdesk Agent
2 weeks ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...
-
IT helpdesk
1 day ago
Singapore NOKO GLOBAL Full timeHeadline: IT Helpdesk Support - Join Our Tech-Savvy Team!Body: Are you passionate about technology and helping people solve problems? Do you have a knack for troubleshooting and a friendly, patient demeanor? If so, (Company Name) is looking for an enthusiastic IT Helpdesk Support Technician to join our team!In this entry-level role, you'll be the first point...
-
Senior Helpdesk Specialist
1 day ago
Singapore OCEANDRIVE NETWORKS PTE. LTD. Full timeOverview We are seeking an experienced and customer-focused Senior Helpdesk Specialist to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and collaborate...
-
Helpdesk Engineer
7 days ago
Singapore EPERGNE SOLUTIONS PTE. LTD. Full time $60,000 - $80,000 per yearEpergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.ResponsibilitiesDeliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network...
-
IT Helpdesk Agent
2 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full time $40,000 - $60,000 per yearJob Title:Helpdesk Agent (L2) – IT Service ManagementEmployment Type:12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading Bank)Work Location:Alexandra Building, SingaporeAbout the RoleWe are seeking an experienced Helpdesk Agent (L2) to join our client's Group Infrastructure & Platform Services (GIPS) division within Service...
-
Helpdesk Engineer
4 weeks ago
Singapore EPERGNE SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesEpergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.ResponsibilitiesDeliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops,...
-
Junior IT Helpdesk
2 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full time $35,000 - $45,000 per yearJunior IT Helpdesk / Service Desk SupportEmployment Type:12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site)Location:SingaporeWork Location:Alexandra Building, SingaporeAbout the RoleWe are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a banking environment. This is...
-
IT Helpdesk Support Jobs in Singapore
5 days ago
Singapore Newspaper WordPress Full timeIT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest telecommunications...