Survey Experience Officer

3 days ago


Central Singapore PERSOLKELLY Full time

Survey Experience Supervisor (Household)

Duration: Yearly Renewable

Working Days: 5 days across Monday - Sunday

**Responsibilities**:

- Supervise a team of customer experience officers
- Manage and arrange household field interviews
- Manage escalated cases
- Conduct personal visit to respondents when required
- Provide administrative support to customer experience officers
- Ensure highest level of customer experience Any other Ad-hoc duties

**Requirements**:

- Singaporean
- At least 5 years of supervisory experience in a call centre environment
- Experience with Key Performance Indicators (KPIs)
- Willing and able to persuade respondents to participate in surveys
- Exceptional listening and analytical skills
- Excellent interpersonal skills
- Excellent problem solving and negotiation skills Able to work in high pressure, stressful situations

Reg No: R1989461 (Suzana Binte Slemat)

**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - **EA License No. 01C4394



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