Head of Digital Authentication

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as **Head of Digital Authentication**.

Wealth and Personal Banking serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative distribution channels.

Digital Platforms in WPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focused on three key platforms: 1) Mobile Platform; 2) Dynamic Experience Platform; and 3) Security Platform. HSBC Mobile Banking App supports 13m active users globally in 24 markets with 51% of WPB users active on mobile. The platform has experienced 60% growth in Mobile Active customers over the last 4 years to our current traffic of 2 billion visits per year globally.

As part of the WPB RB team, the Digital Platforms team lead the delivery of industry leading digital experiences globally for WPB by:

- Working closely with Markets and key stakeholders, Digital Platform is accountable for **design decisions and feature prioritisation to deliver the Best Mobile Banking in the world, and robust Digital Identification and Authentication capabilities alongside the Online Banking (OLB) platforms**:

- Accountable for the Digital Platform, North Star and Security as a Platform **VS delivery** (on time, on budget), implementing the approved Digital Platform roadmap, leveraging scale & continuous delivery practices.
- Responsible for the** implementation and management of capabilities to enable hyper-personalisation** at the Mobile and Online Bank, ensuring **CEXP is coherent **and aligned to approved scenarios (features, UX). Also accountable for designing and delivering an **agile operating model to optimise digital adoption, commercial performance and CEX**:

- Manages the **Digital Platform Governance**, in particular collaborating with Markets and stakeholders on the future roadmap and transformation agenda. Defines the **business architecture and resilience standards** for Mobile, OLB and Security platforms.
- **Global risk steward for Digital Platform**, coordinating with 2LOD and IT, and leading read across to learn and act on market risk incidents.

The Head of Digital Authentication will own the business strategy for the Digital Authentication and Identification. The role holder will work closely with Fraud, Cyber, Risk and Technology colleagues to understand the Authentication landscape at HSBC, to define the long term strategy and roadmap for enhancing HSBC’s authentication and identification capabilities, as well as robustly governing the security platforms to ensure they remain secure and resilient

**Accountabilities**:
**Governance and Policy Development**:

- Working with Fraud, Cyber, Risk and Legal, develop and maintain comprehensive policies (FIM) for digital identity management and authentication used in Digital and Physical owned and third-party channels. This includes guidelines on how digital IDs are issued, managed, and retired.
- Manage market compliance against Digital Identify and Authentication FIM.
- Ensuring that all digital identity and authentication processes are documented and ready for internal & external audits.
- Collaborating with legal and compliance departments to ensure that all practices meet regulatory and legal

**Run the Platform**
- Develop and monitor key platform MI to understand platform p