Cross Border Customer Service Coordinator

2 weeks ago

Jurong West, Singapore LF Logistics Services Pte Ltd Full time

**Opportunity**

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we challenge ourselves to do better, and we encourage each other to do the same.

**We offer**

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

**Key Responsibilities**
- Facilitating and managing activities involving cross-border/domestic operations, including transit warehouse, international linehaul, customs clearance, and last mile delivery in Singapore, Malaysia, Thailand, Vietnam, and China.
- Familiar with custom requirements, import and export procedures and documentations.
- Sourcing for rates from truck supplier as per the sale/customer's enquiry
- Handling all aspects of customer's requirements and problem solutions for their shipments
- Monitor and update shipment status, delays, or changes in delivery schedules.
- Managing cross-border trucking (CBT) billing and preparing reports for internal and external customers
- Assisting in auditing service provider bills and working with finance on payment
- Generating cross-border road freight (CBRF) reports
- Performing any other duties assigned from time to time.

**We are looking for**
- Bachelor Degree in Engineering, Logistics & Supply Chain, or equivalent
- At least 1-2 years of experience in Freight Operations and Logistics/Transportation Business involving road transportation.
- Work experience in cross-border trucking service is a plus.
- Proficiency in written and spoken English and Mandarin (required for communication with Mandarin-speaking vendors/partners)
- Self-starter with excellent communications and interpersonal skills with the ability to work with all levels internally, 3PLs, freight forwarders, suppliers and/or vendors
- Detail-oriented, with strong organizational skills and a sense of job ownership
- Adaptable, proactive, and possess a positive attitude and work ethics
- Ability to be flexible with working hours to meet deadlines for tasks and projects

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Yearly bonus

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Cross-border Logistics: 1 year (preferred)
- Freight Forwarding: 1 year (preferred)

Work Location: In person

  • Customer Service Coordinator

    2 weeks ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5 days, Monday - Friday (8:30 am - 5:30 pm)**: - Salary Package**:Basic up to $3,000 + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain current...

  • Customer Service Coordinator

    6 days ago

    Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics - Position Title**:Customer Service Coordinator (Logistics)**: - Working Location: Jurong West - Working Hours**:5 days, Monday - Friday (8:30 am - 5:30 pm)**: - Salary Package**:Basic + Variable bonus**: - Duration: Permanent **Key Responsibilities** - Manage and maintain current and new...

  • International Logistics Coordinator

    2 weeks ago

    West Region, Singapore Sky Global Logistics Services Pte. Ltd. Full time $80,000 - $120,000 per year

    Job Title: International Logistics Coordinator (Singapore–Mexico)Location:Based in SingaporeFrequent travel to Mexico (and possibly other Latin American locations)Job Summary:We are seeking a bilingual (Spanish-English) International Logistics Coordinator to support our expansion into the Latin American market, beginning with Mexico. This role will be...

  • Customer Service Executive – Electrical Products

    2 weeks ago

    Jurong Town, Singapore HR Focus Full time $40,000 - $80,000 per year

    Customer Service ExecutiveLocation: Jurong EastIndustry: Engineering (MNC) About the Company: Our client is a globally recognized Multinational Corporation (MNC) in the engineering sector, known for delivering innovative industrial solutions. As they continue to expand in the region, they are seeking a detail-oriented and customer-focused Customer Service...

  • Service Coordinator

    4 days ago

    Jurong West, Singapore AMIT International (SG) Pte Ltd Full time

    **Key Job Responsibilities**: - Create new service project job number in ERP. - Assess the customer request and offer advice on the right solution depending on the maintenance contract / warranty. - Collaborate with the Field Service Engineers’ / Supervisor to determine the number of hours, personnel, and parts and equipment needed for service visits. -...

  • Customer Service Manager

    2 days ago

    Jurong West, Singapore MY SARA PTE. LTD. Full time

    2 years exp **Roles & Responsibilities** **Job Description**: Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and...

  • Customer Service Executive

    1 week ago

    Jurong West, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Responsible in handling customers' enquiry and requirements - Responsible in servicing existing customers' accounts - Preparation basic export documentation (Packing list, calculation of weight and volume) - Liaising with warehouse on picking of stocks - Preparing invoices, coordinate delivery schedule - Ad-hoc duties as assigned by...

  • Customer Service Officer

    2 days ago

    Jurong West, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Preparation basic export documentation (Packing list, calculation of weight and volume) - Responsible in handling customers' enquiry and requirements - Responsible in servicing existing customers' accounts - Liaising with warehouse on picking of stocks - Preparing invoices, coordinate delivery schedule - Ad-hoc duties as assigned by...

  • Customer Service Specialist

    1 week ago

    Jurong West, Singapore OJJ FOODS PTE LTD Full time

    **SUMMARY**: As a Customer Service Specialist, you play a key role to partner with the Commercial and Operations teams to deliver exceptional customer experiences while gaining valuable insights through the use of data and technology for continuous improvement and change. **Main duties & responsibilities** - **Processing Orders**: Handle customer orders;...

  • Customer Service Lead

    2 weeks ago

    Jurong West, Singapore Prudential Ampri Cleanroom Services Pte Ltd Full time

    Position : Customer Service Lead (Singapore) 1. Responsible to raise Sales Order and coordinate with Sales Person & Purchasing for buffer stock planning. 2. Follow up stock arrival and notifu customer the stock allocation for planning delivery schedule. 3. Prepare Delivery Order and Invoice; and liaise with Logistic Department for delivery...