Information Technology Support Manager

1 week ago


Singapore CENTRECOM TECHNOLOGIES PTE. LTD. Full time

**Responsibilities**:

- Assessing the technical needs of staff or clients.
- To establish and maintain strong relationships across teams and with staff/clients.
- Measure service satisfaction levels.
- Managing and upholding the troubleshooting escalation process.
- Managing hardware and software.
- Part of a team of specialists to ensure deliverables, including SLAs and KPIs configuring networks, switches, firewalls and servers
- Good knowledge of Linux, CSS, PHP, JavaScript, HTML, CS5 and MySQL
- Manage and support client’s IT Infrastructures
- Carry out preventive works on related equipment at clients' property
- Prepare associated reports/documentation, manuals and network diagrams
- Manage projects, integration, training and implementations
- Scheduled Project standby support

**Job Requirements:
- Degree in IT and System Technology field or its equivalent
- Experience in heading the IT section of an organization
- Ability to attend to detail and respond swiftly to work demand
- Ability to identify and resolve issues regarding IT in a timely manner
- Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others
- Proficiency in management of people and team development
- Ability to stay connected with reality and updates on IT
- Proficiency in gathering and analysing information
- Passionate about technologies.
- Experience in implementing and maintaining IT equipment and devices
- Strong technical knowledge in troubleshooting IT-related devices, remotely and onsite
- Able to resolve issues independently using online and offline resources
- Good communication and interpersonal skills
- Well-organized and a quick learner, possesses initiative and leadership qualities
- Proactive and self-directed, able to perform with mínimal supervision and a team to work outdoors and onsite, must be both mentally and physically fit
- MCSA, MCSE and CCNA certification or equivalent
- An excellent working knowledge of Adobe Photoshop, HTML 5 and CS5
- Linux, CSS, PHP, JavaScript and MySQL will be an added advantage



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