Information Technology Support Engineer

17 hours ago

Singapore R Systems Full time

Overview
IT Recruiter - APAC at 3i Infotech (Malaysia, Singapore, Hong Kong, Taiwan, Philippines, India-Domestic)
About the Role
We are looking for a proactive and skilled
EUC Support Engineer
to join our IT team. You will be the first point of contact for technical issues and service requests, ensuring seamless IT support for our users. The role requires strong technical knowledge, customer service focus, and the ability to troubleshoot and resolve end-user issues efficiently.
Key Responsibilities
Provide
first-level technical support
via phone, email, or ticketing system.
Troubleshoot and resolve issues related to
Windows OS, Microsoft 365, and networking .
Manage
Active Directory
accounts, access permissions, and password resets.
Configure and deploy
desktops, laptops, and mobile devices .
Support enterprise applications and ensure compliance with IT policies.
Work with
ITSM tools (ServiceNow/Remedy)
to manage incidents and requests.
Collaborate with other IT teams to escalate and resolve complex issues.
Provide guidance to end-users and assist in IT improvement initiatives.
Requirements
2–4 years of IT support / service desk / EUC experience.
Strong knowledge of
Windows OS (10/11), Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) .
Hands-on experience with
Active Directory, password resets, group policies .
Experience with
ITSM tools
(ServiceNow, Remedy, or similar).
Exposure to
Intune / Azure AD / Mobile Device Management
(preferred).
Excellent troubleshooting, communication, and customer service skills.
Ability to handle pressure, multitask, and work independently.
Diploma or higher in IT or related field. Certifications (Microsoft, CompTIA, ITIL) are a plus.
Why Join Us?
Be part of a dynamic IT team driving technology excellence.
Opportunities for
growth, training, and certifications .
Exposure to
enterprise-level IT systems and VIP support .
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology, Engineering, and Customer Service
Industries: IT Services and IT Consulting, IT System Custom Software Development, and Technology, Information and Media
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