
Information Technology Support Engineer
19 hours ago
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Direct message the job poster from SISL Global
We are looking for an experienced Desktop Support Engineer (Band 3) who can provide advanced technical support, handle escalated incidents, and ensure smooth functioning of end-user systems across the organization.
Key Responsibilities
- Provide Level 3 support for desktops, laptops, OS, and enterprise applications.
- Handle escalations from L1 and L2 teams and resolve complex technical issues.
- Manage patch updates, endpoint security, and compliance checks .
- Support users with network connectivity, VPN, printers, and hardware issues .
- Coordinate with infrastructure/security teams for problem resolution.
- Maintain accurate documentation of incidents, solutions, and preventive actions.
- Participate in IT audits and ensure compliance with company standards.
Skills & Qualifications
- 4–6 years of experience in Desktop/End-User Support .
- Strong troubleshooting skills in Windows, macOS, O365, VPN, and hardware .
- Hands-on experience with Active Directory, Group Policy, and patch management tools .
- Knowledge of ITIL processes (Incident, Change, Problem Management).
- Good communication and customer-handling skills.
- Preferred: MCSA/MCSE, ITIL Foundation, CompTIA A+/N+ .
- Seniority level Associate
- Employment type Full-time
- Job function Information Technology
- Industries Information Services
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