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Institutional Account Manager
2 weeks ago
About the job:
Are you the service-orientated Account Manager we are looking for? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in Singapore.
We take pride in a high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day to day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of White Labels, Introducing Brokers and Financial clients.
Among others you will be responsible for:
- Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients- Actively participating in the development of our partners through education- Dealing with clients’ queries and resolving escalations- Investigating more complex partners’ requests together with specialists and relevant stakeholders- Identifying customer needs and being the voice of the client within our organisation- Owning small projects to improve/develop services that result from customers´ needs
Key competences:
- Min. 1 year of Account management, Middle Office or Client facing operational role in the financial industry- Strong communication skills- Fluent in English- Additional language is of advantage- Ability to work under pressure & setting the right priorities in a dynamic environment- Structured approach with a good sense for details- Passionate & “can do” attitude; ability to take ownership- A self-starter
We offer:
The global sales organisation is responsible for growing total realized earnings and assets under management through acquisition of new direct and wholesale clients, as well as through activation of the already existing client relationships, cross
- and up-selling, and development of global partnerships.
We aim to be digital-first and implement world-class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners. This ensures that our teams in local offices spend their time on the most value-adding tasks with our partners and top direct clients.
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact - no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
At Saxo we don’t just offer a job - we offer an opportunity to invest in your future
How to apply:
