Associate Director, Capabilities

**Be a part of something BIG**

The Associate Director, Capabilities & System Engineering, DDS shall drive the implementation of digitalization strategy for Group Networks SG which aims to loosen the IT architecture, increase organisational agility and enable an API driven digital ecosystem for our Network capabilities.

His/her main responsibility is to lead and deliver the various key network capabilities such Service Orchestration (SO) and Entitlements Service (ES) etc. This will include responsibilities such as building up the internal technical teams, advocating new technology adoption, product ownership, project management, vendor management and operation service management.

He/she shall also work closely with the Network Service Bus (NSB) team within the department to align the technical architecture as well as expose the new network capabilities via APIs. He/she shall also explore new technologies in related to network slicing, esim, service assurance or operation support services to introduce as new network capabilities for exposure.

In addition, he/she shall manage and align the various teams/stakeholders including top management to remove roadblocks and gather support to ensure the delivery of the various initiatives/capabilities is cost effective, timely and secure.

Lastly, he/she is also in charge of the operational excellence for the components/systems that are in production. He/she shall ensure that these components are operating reliably in accordance to the networks service level agreement with proactive monitoring and reporting.

**Make an Impact by**:

- Define the technical architecture for the various key network capabilities with alignment to the Enterprise Architecture team. This also includes oversee the compliance of the various components to meet the agreed high availability, performance and security requirements. In addition, proactively identify opportunities for automation, process improvement and architecture simplification for the platforms/services/products.
- Research and explore new technologies in software development and automation, cybersecurity and cloud computing (hybrid/multi/edge) for incorporation into the solution/architecture for NaaS to achieve continuous improvement of the platforms/services/products.
- Manage and align the various teams/stakeholders including top management to ensure the delivery of the various key network capabilities.
- Working closely with the business to gather requirements and prioritizes the requirements for the various teams to deliver.
- Aligning with other internal teams within the organization to ensure that solutions are designed with customer user experience, scale/performance, security and operability in mind.
- Managing and chairing the project steering committee meetings and other project management activities such as finance/budgeting and procurement activities.
- Oversee the operation service management for the various network capabilities that are in production by ensuring that these components are operating reliably in accordance to the networks service level agreement with proactive monitoring and reporting.
- Manage the change management by ensuring that the software releases are aligned and following the organization’s internal change management and software release and deployment process. This includes using automation to improve the frequency and quality of the software release cycle.
- Manage the incident management by facilitating and leading the troubleshooting or root cause analysis of platform issues or incidents with own teams and other internal teams. This includes managing the cyber security incidents and the patch management for the various platforms/systems.
- Participate and support in the Annual Operating Planning (AOP) and strategy for the division and Group Networks.

**Skills for Success**:

- Bachelor's Degree in IT/Computer Science/Computer Engineering or relevant discipline
- At least 10 years of working experience in telecommunications industry with experience in projects delivery.
- Working experience in telecommunications domain with strong understanding of 4G/5G networks and esim related technologies.
- Working experience in leading and managing projects using Agile methodology (such as SCRUM/KANBAN) and the usage of related tools such as JIRA and Confluence.
- Working experience in project planning and management activities including financial and procurement.
- Working experience in business requirements analysis and translating to team for implementation and delivery.
- Working experience in service management of projects or products in production environment.
- Good understanding of cloud computing/container deployment and management such as:

- AWS/Azure/OpenStack/Kubernetes(K8s) etc
- Good understanding of software development.

**Rewards that Go Beyond**:
Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities