Associate Director

3 days ago

Singapore Firstsource Full time

Associate Director - Capability Development
As the Associate Director Cap dev at Firstsource Solutions Limited, you will be responsible for strategizing, conceptualizing, and implementing a Strategic learning framework, Automation initiatives, and improvement projects to support consistent delivery of client metrics and value to the business. Your role includes managing onshore and Offshore training teams for diverse businesses, championing customer experience, cost, and compliance goals for the organization, and partnering with various stakeholders to create value for clients and the organization. You will also champion the FSL values.You should be a seasoned learning leader with experience in designing and implementing end-to-end learning architecture in a Contact Centre environment. Proactively managing identifying trends, producing root cause analysis, and providing solutions will be a key aspect of your responsibilities. You will need to innovate and improve processes to enhance client delivery, reduce costs through process improvement and automation, and improve learning and learner experience through innovation.Your experience in implementing Industry tools such as Gen.ai AI, RPA, ML, and application to improve the customer journey and learning experience will be crucial. You will create processes to enable Training interventions and practices across the lifecycle of an employee - from hiring to production. Leading project delivery teams through the adoption of PE principles, practices, tools, and techniques to ensure expected outcomes will be part of your role.Collaboration with Ops, Process Excellence, Analytics to deliver key business outcomes, managing compliance and business risk for all accounts, and staying in touch with industry standards of Training practices are also important aspects of your job. You will partner on TNI creation and advisor improvement journey, use strategic tools like six sigma, lean, design thinking, and agile tools to stay ahead of competition, create a niche brand for the business and clients, and lead the Training function for migration of new businesses.In terms of people delivery, you will manage a team of Sr. Managers & Managers for all clients in BFSI business, plan people development and succession planning, identify KSA and plan upskilling of the team, and create a culture of Customer experience, learning, and innovation across all levels. Additionally, you will be responsible for people's annual goals and month-on-month review, ensuring efficient knowledge

  • Senior Program Manager

    2 weeks ago

    Singapore beBeePROJECT DIRECTOR Full time $150,000 - $200,000

    Project DirectorAbout the Role:This is a leadership position that oversees all aspects of project delivery. As Project Director, you will be responsible for ensuring that projects are completed on time, within budget, and to the required quality standards.Key Responsibilities:Strategic Planning: Develop strategic plans for project delivery, including...

  • Associate Director

    1 week ago

    Singapore SAA Architects Pte Ltd Full time

    Join to apply for the Associate Director role at SAA Architects Pte Ltd 5 days ago Be among the first 25 applicants Join to apply for the Associate Director role at SAA Architects Pte Ltd A career at SAA gives you the opportunity to be part of a team that makes a real difference to people's lives; creating places and spaces that form meaningful experiences...

  • Associate Director

    2 weeks ago

    Singapore ION Full time

    Join to apply for the Associate Director - Blackpeak role at ION Join to apply for the Associate Director - Blackpeak role at ION Get AI-powered advice on this job and more exclusive features. The Role Blackpeak is seeking an Associate Director, to be based in its Singapore office, to manage investigative research projects (including due diligence, disputes...

  • Associate Director

    4 weeks ago

    Singapore Singapore University of Social Sciences (SUSS) Full time

    Associate Director/Senior Associate Director (Project Management), Campus Planning and DevelopmentWho We AreAs Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our...

  • Associate Director

    3 days ago

    Singapore Singapore Management University Full time

    Associate Director / Senior Associate Director, Office of Advancement Join to apply for the Associate Director / Senior Associate Director, Office of Advancement role at Singapore Management University Associate Director / Senior Associate Director, Office of Advancement 5 days ago Be among the first 25 applicants Join to apply for the Associate Director /...

  • Associate Director

    2 weeks ago

    Singapore Aberdeen Full time

    Join to apply for the Associate Director role at Aberdeen 1 week ago Be among the first 25 applicants Join to apply for the Associate Director role at Aberdeen Get AI-powered advice on this job and more exclusive features. Responsible for maintaining and expanding AUM across the full spectrum of wholesale channels, including private banks, retail banks,...

  • Associate Director

    3 days ago

    Singapore Aberdeen Full time

    Join to apply for the Associate Director role at Aberdeen 1 week ago Be among the first 25 applicants Join to apply for the Associate Director role at Aberdeen Get AI-powered advice on this job and more exclusive features. Responsible for maintaining and expanding AUM across the full spectrum of wholesale channels, including private banks, retail banks,...

  • Associate Director

    2 weeks ago

    Singapore Moody's Corporation Full time

    Associate Director - Sales Representative (KYC) Join to apply for the Associate Director - Sales Representative (KYC) role at Moody's Corporation Associate Director - Sales Representative (KYC) 1 day ago Be among the first 25 applicants Join to apply for the Associate Director - Sales Representative (KYC) role at Moody's Corporation Get AI-powered advice...

  • Associate Director of Sales

    16 hours ago

    Singapore Asia Monitor Group Full time

    Direct message the job poster from Asia Monitor Group Overview Board of Director-Monitor Group, FAT CAT, Chief Executive Officer, Founder, Global Real Estate Investor, Talent Hunter, ESOMAR, Writer. Interested candidates can share their resume at Responsibilities Drive end-to-end sales strategy and execution for Healthcare, B2B, and B2C...

  • Director / Associate Director – Core Compliance

    4 weeks ago

    Singapore Interactive Brokers Full time

    Director / Associate Director – Core Compliance Join to apply for the Director / Associate Director – Core Compliance role at Interactive Brokers Director / Associate Director – Core Compliance Join to apply for the Director / Associate Director – Core Compliance role at Interactive Brokers Company OverviewInteractive Brokers Group, Inc. (Nasdaq:...