Executive, Hnw Policy Services

**The opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.

We are seeking a competent individual with relevant experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business.

**On the job you will**
- Ensure all post-sales transactions are completed within the turnaround time with accuracy.
- Escalate the relevant business units for their investigations, findings and recommendations if investigation is required.
- Collaborate closely with legal, compliance, product and actuarial on inquiries and cases.
- Suggest and collaborate on process improvement initiatives.
- Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
- Be part of a strong and collaborative high net worth policy services team who thrives on supporting one another.Handle ad-hoc requests as needed.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- A minimum diploma qualification is essential for this role.
- Possess 2 to 4 years of experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business.
- Strong proficiency in both written and verbal communication. The ability to convey ideas and information effectively is crucial in ensuring smooth communication channels within the team and with clients.
- Demonstrate exceptional interpersonal skills in building and maintaining positive relationships with clients, colleagues, and other stakeholders.
- Possess creative problem-solving skills. The ability to think innovatively and find effective solutions to challenges that may arise in the course of business operations.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid