Executive, Hnw Case Management Administration

2 days ago


Singapore Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Job Posting Description

**The Opportunity**

The incumbent will be responsible for the administrative support of pre/post sale service transactions. The Administrator supports HNW Case Managers to ensure a smooth, timely, and positive service experience for the financial representatives and clients on new and existing policies.

**Responsibilities**:
1. Case Management Support
- Pre-policy issuance:
- Post-policy issuance:

- The Administrator will provide accurate documentation for post-issuance requests (such as generating latest cash surrender value letter) for the financial representatives of premium financing banks.

2. Other responsibilities
- Perform screening of submitted documents
- Attend to enquiries from the financial representatives’
- Maintain and update HNW standard operations manual (“SOP”) on a timely basis
- Work with other departments to ensure smooth delivery of agreed service level to our business partners
- Any tasks delegated from time to time by line manager

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Minimum 2 years working experience; Experience in the insurance industry is an advantage
- Diploma holder from any recognized institution
- Possess good communication skills, service-oriented, organized and able to multi-task

**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer



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