Sales Reservation Manager

2 weeks ago

Singapore TRITON AI PTE. LTD. Full time

**Job Description**:
**Responsibilities**:

- Build and maintain strong relationships with travel agents, generating repeat business and responding to sales inquiries, negotiating rates and contract terms, and preparing proposals for clients.
- Stay up-to-date with market trends and competitor activity to identify business opportunities and adjust sales strategies accordingly.
- Manage and motivate our reservations team to maximize occupancy rates and revenue, ensuring excellent customer service standards are met or exceeded.
- Maintain and manage our customer relationship management (CRM) system. Hubspot preferred.
- Be experienced in using a hotel Property Management System, PMS. Hotel Time preferred.
- Understand, analyze and predict customer demand and booking trends.
- Collaborate with other departments to ensure seamless guest experiences, including coordinating group bookings.
- Prepare sales and revenue reports and present them to the management team.
- Maintain a high level of product knowledge and be able to explain services and facilities to clients.
- Assist clients with special requests or problems with reservations or accommodations.
- As part of the Sales and Marketing department, you will use your skills to contribute, support, and problem solve as needed.
- Organize and oversee all reservations activities, including making sales calls and soliciting new business.
- Manage all trade bookings pre and post, as well as manage and retain relationships with existing trade partners

**Requirement**:

- Bachelor's degree in business, hospitality, or a related field.
- Minimum of 5 years of experience in sales or reservations management within the luxury hotel industry.
- Strong communication and negotiation skills.
- Excellent organizational and time management skills.
- Ability to analyze data and make informed business decisions.
- Proven track record of meeting or exceeding sales targets.
- Proficiency with Hotel Time or other hotel Property Management Systems
- HubSpot or similar experience and the ability to maintain and manage a CRM system.
- Strong attention to detail.
- Proficiency in Microsoft Office and G-Suite

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

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