Senior Operations Executive

2 weeks ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Senior Operations Executive (Rehab)

RESPONSIBILITIES

The jobholder is responsible for supporting management in the provision of operations and administration for Rehab teams across all centres and HQ.

**Administrative Role**
- Provide administrative support to Rehab Department
- Generate, analyze and submit data reports on daily and monthly basis
- Monitor departmental KPIs to ensure they are met
- Oversee all claims and timesheets
- Coordinate with Support Operations team and vendor for any equipment maintenance or repair works in centres
- Coordinate with Finance to assist in the planning and support of procurement needs of the department
- Coordinate with HR to assist in hiring, onboarding of all new staff matters and any other staff related matters
- Provide secretariat support for all meetings organised by the department
- Plan and conduct internal PDPA audit for the department
- Assist in monitoring compliance to standard operating procedures

**Drive Client Care and Service Excellence**
- Plan and support implementation of new projects and initiatives in collaborations with
- all stakeholders including AHPs, care programming team and other departments
- Participate in group level quality work groups and committees
- Assist Director and Manager in reviewing, developing and implementation of operational
- processes, policies and protocols to optimise efficiency and efficacy of care delivery

**Resource Management**
- In-charge of procurement of items in the CRM via Purchase Requisition equipment maintenance/repair, activity programming materials etc
- Communicate regularly with Purchasing Department on any quality issues or discrepancies in quantity when goods received
- Institute control measures to ensure cost-effective management of resources

**Project Related Matters**
- Prepare project budget in collaboration with Manager/Project Leads assigned
- Oversee budget allocated and efficient execution of projects assigned
- Liase with all relevant project stakeholders
- Ensure timely submission of reports and KPIs are met
- Maintain proper documentation for projects related matters

QUALIFICATIONS

OTHER INFORMATION
- Preferably 2-4 years of relevant working experience in administrative roles
- Experience in healthcare or eldercare setting will be an added advantage
- Proficient in MS Word, Excel, PowerPoint
- Good analytical and problem-solving skills
- Organized, systematic with keen eye for details
- Strong project management skills with the ability to meet planned timelines
- Maturity and adaptability to work both independently and with guidance in dynamic environment
- Team player with strong communication and interpersonal skills

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