Manager, Employee Engagement

1 week ago

Singapore SMRT Corporation Ltd Full time

Manager, Employee Engagement & Experience

**Job Purpose**
- The Employee Engagement and Experience Manager value-adds to the company by taking on an active role to plan, develop, lead and implement employee engagement efforts as well as enhancements to improve the overall employee experience. He/she would be involved in planning and executing campaigns/ projects/ events, analyzing metrics and identifying trends to facilitate evidence-based interventions. He/she should preferably have strong analytical thinking and project management skills. In addition, if he/she has strong EQ and stakeholder management skills, it would help greatly in partnering various stakeholders to drive initiatives.

**Responsibilities**

**Employee Engagement and Experience**
- Curate and deliver communications that are tailored to different internal audiences in a way that the message can be communicated most effectively to employees in specific stakeholder groups
- Oversee the design and implementation of the annual workforce engagement survey and continuous listening strategy to improve the employee journey
- Conduct data analysis of survey results to provide meaningful insights on employees’ sentiments and feedback, and develop appropriate action plans to enhance employee experience
- Collaborate with multi-stakeholders on the planning and execution of company’s events and festive celebrations (e.g. Chinese New Year, SMRT anniversary celebrations)
- Conceptualise, organise and implement lifestyle, social and cohesion activities for the company (e.g. cohesion, interest groups, wellness talks and activities)
- Manage company’s social and recreation club committee matters and events. This includes overseeing the planning, administration, and execution of the annual workplan to organise company-wide activities
- Manage the company’s internal communications platform
- Champion enhancements to policies, processes, and practices to improve employee experience. This includes reviewing and re-designing processes in end-to-end employee lifecycle

**Workforce Health and Wellbeing**
- Partner stakeholders in discovering wellbeing needs and delivering solutions to meet them
- Develop and execute company-wide initiatives for employees to enhance their health and well-being (e.g. health checks, employee assistance programme)

**Others**
- Oversee the appointment of consultants, service providers and term contractors, including calling of tenders and awards for major and minor projects
- Manage budget and spendings for projects/initiatives that the team is managing
- Any other ad hoc HR projects as assigned

**Qualifications & Work Experience**
- Bachelor’s degree in HR or relevant field
- A minimum of 5 years’ experience in HR, with some experience in employee engagement would be advantageous
- Having experience to platforms like Qualtrics, Workday and/or Success Factor would be advantageous

**Skills**

**Generic skills include**:

- Possess excellent verbal and written communication skills, including experience in engaging different levels of employees and stakeholders
- Passionate in creating the best employee experience, curious in understanding what drives employee and company’s behaviour, and strong drive to convince employees to be onboard any change efforts
- Possess the ability to navigate through matrix reporting and in an environment of ambiguity and change
- Excellent analytical and critical thinking skills, with some experience in the use of data analytics and visualisation tools
- Strong team-player, self-starter with strong sense of initiative, with ability to work with mínimal guidance

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