Head of E-commerce

**Are you passionate about all natural and organic, great food? We are
We are Singapore’s _favourite neighbourhood grocer _, and we source the _finest all natural and organic food _from farms and artisans from Australia, Europe, United States, Singapore, and many other wonderful locations. Our purpose is to help people live happier and healthier lives and we aspire to be our customers’ _first choice for clean, natural, healthy, and delicious food _; whether they are buying ingredients in our grocery stores (physical or digital) to prepare an epic feast themselves or simply to enjoy a great meal in one of our café-bistros.

We are a _mission driven, fast growing company _. We opened our first store in February 2016 to fill a gap in the market for the type of high quality all-natural food that we would love to feed our own families. We now have 5 stores, an e-commerce platform and two café-bistros with more than 200 team members. We have exciting growth plans, and we are always open for new team members with the same purpose and values we have, to join us on this incredible journey together

We are now on the lookout for an energetic and inspirational **Head of E-Commerce **to lead our e-commerce team; someone who will be at the forefront of our ambitious online and digital trajectory and confidently lead our e-commerce team to the next level

Primarily, your focus will be to ensure our e-commerce platform _provides a convenient channel, and effortless customer experience _, for existing and new Little Farms’ customers to purchase our products, the best all natural and organic food in Singapore. You will continue to _grow our e-commerce business _and achieve the agreed business plan, while _delivering a great online experience _to all our customers, for it is essential that we provide our e-commerce customers the _same great service _that they have come to expect and love in our stores.

**Job Description - Head of E-commerce
The Head of E-commerce will be responsible for the management of our E-commerce platform and growth of our E-com business. The primary purpose of our E-commerce platform is to provide a convenient channel for Little Farms customers to purchase our products when they are unable to shop in one of our physical stores and to reach new customers who are not already existing Little Farms customers. The primary objectives of the Head of E-commerce are to grow our E-commerce business and otherwise achieve the agreed business plan and deliver a great online experience to Little Farms customers. It is essential that we provide our customers with the same great service online that they have come to expect in our stores. The Head of E-commerce will also be responsible for growing our third-party online sales channels.
- Grow our relationship with existing E-commerce customers and drive new customer acquisition in close collaboration with our Marketing team
- Lead, inspire and work collaboratively with the E-commerce operations team (including being involved from time to time in the day-to-day functions) to deliver an excellent customer experience
- Deliver and own the agreed business plan, including sales growth, labour and other expense targets
- Own the customer order-to-fulfilment sales process, including but not limited to the administration and processing of online orders and coordination of deliveries with delivery providers
- Lead the E-commerce customer service team in the management of customer inquiries and feedback, with the goal to constantly uplift service levels
- Manage and maintain the E-commerce and inventory platform to ensure the accurate listing of products on all online platforms
- Liaise with technical development teams to ensure that our E-commerce platform provides a high quality experience for customers and other users and for any required e-commerce platform updates or bug fixes
- Build strong cooperation and effective outcomes with the Little Farms buying, stores operations, food & beverage, marketing and finance departments, as well as suppliers and logistics partners, to achieve Little Farms’ overall and E-commerce objectives
- Work with CEO and other members of senior management to develop and grow third party online sales channels
- Participate actively as a member of the management team at Little Farms, including our daily, weekly and other periodic senior management meetings and developing and implementing quarterly OKRs

**Job Requirements**
- Strong commitment to delivering a great customer experience
- Passion for high quality all natural and organic fresh and other food
- Learner and adaptable
- Positive, winning leadership traits
- Excellent interpersonal, communication and negotiation skills
- Strong work ethic and able to thrive in a fast-paced start-up environment
- Proactive and collaborative problem solver
- A digital native, comfortable with E-commerce technology and working with tech developers and systems integrators