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Singapore RS Full time**Role Purpose** To optimise sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive...
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Sales Executive Ii, Key Account Management
3 weeks ago
**ROLE PURPOSE**
- Manage a portfolio of established customer accounts; maintain existing business levels through regular contact and selling of products and value added services; identify growth opportunities both within the portfolio and from outside of portfolio and develop these customers in order to drive the required sales growth for your Territory.
- Manage all commercial decisions with these customer accounts in collaboration with the Sales Manager through skilful negotiation and influencing.
- To develop a local business plan that optimises sales performance and feeds into the national forecasting process.
- Provide an exceptional level of service to established and prospective RS customers relating to all RS products. You will assist customers in understanding our products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.
**KEY ACCOUNTABILITIES**
- Lead management; to generate and qualify sales lead opportunities to drive profitable sales growth
- Customer qualification; to identify sales opportunities within Portfolio, ensuring that the largest opportunities for growth are prioritised accordingly
- Account Development Plan; to create a specific plan of action for managing Portfolio customers that is maintained on a quarterly basis, relating to the local business strategy
- Calls and visits; deliver sales, leads, margin growth, insights and contact acquisition through telephone conversations and face to face visits.
- Quotations and discount investment; demonstrate strong commercial awareness, ensuring that sales targets and business needs are aligned with customer expectations
- Use of initiative to identify and develop opportunities with companies not currently on the database
- Contribute to a culture of collaboration and continuous improvement through regular one-to-ones, team meetings and ad hoc feedback
- Liaise effectively across functions to ensure customers are delighted
- Achieve sales targets and other specified metrics
- To effectively use the RS value proposition to differentiate RS from our competitors in the minds of their contacts
- Work closely with other functional business areas, and supplier partners to achieve synergy
**PERSON SPECIFICATION**
**ESSENTIAL**:
- Proactive and driven in all aspects of work and be able to operate without daily supervision
- Target-driven and competitive by nature
- Highly motivated with probing tenacity to achieve and exceed objectives
- Naturally strong interpersonal skills forming and maintaining positive relationship at all levels
- Proven ability in delivering a great customer experience
- Effective negotiator and influencer with outstanding written and verbal communication skills
- Ability to simply and concisely communicate complex solutions
- Disciplined analytical approach to problem solving
- Shows respects to others and values differing opinions and perspectives
- Seizes on opportunities to create a high performing culture
- Shows a desire to continuously learn and develop
- Takes ownership and is confident to take risks and learn from them
- Strong planning, prioritisation and time management skills
**DESIRABLE**:
- Proven experience of working in an outbound sales environment
- Knowledge of SAP and Microsoft packages
