Inside Sales Engineer

1 week ago

Singapore Johnson Controls Full time

**Job Details**

**Job Description**:
**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls linkedin for recent exciting activities.
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The Inside Sales Engineer (ISE) supports the customers by identifying their needs, offering standard and specific solutions/ equipment, and services. This in order to retain customers and maximize opportunities and their success ratio.

The ISE collaborates with outside sales, customer services, product management, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to Tyco’s product standards, quality standards and specifications.

**What you will do**:

- Key point of contact for clients, answering queries, providing basic technical advice and information on new product introductions and modifications.
- Builds and maintains good relationships through Wholesale Distributors at all levels and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention.
- Extensive interaction with customers, partners and team via phone or mail.
- Enquiry handling, prepare, send and follow up on quotations.
- Listen, understand and convey customer requirements to solutions and business opportunities.
- Provide reliable solutions for all commercial and basic technical issues to ensure complete customer satisfaction.
- Gains customer acceptance by explaining or demonstrating cost reductions and operational improvements of using specific products/ solutions.
- Assist in negotiating contracts, terms and conditions.
- Participates with other Regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales.
- Submits orders and confers with Customer Service Representatives.
- Coordinate with outside sales and demand planner for forecast orders and special pricing (SPR).

Project management:

- Review of customer requirements,
- Where necessary involve technical services and engineering for designs & cost pricing
- Preparation of quotation
- Monitor project changes and captures cost for these changes.
- Provide status of ongoing projects and future projects
- Arrange Documentation + drawings by liaising with technical services
- Coordination with technical services, engineering and other relevant parties
- Follow up on project status

**What we look for**:

- BS/BA degree or equivalent in Business, Marketing, or related Engineering discipline or similar background through education or related experience.
- Willing to learn new thigs, good team player.
- This is 1 year contract role.

**_Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. _Our D&I mission elevates each employee _’ _s responsibility to contribute to our culture. It _’ _s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._

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