Client Services Project Coordinator

5 days ago

Singapore FISHER CLINICAL SERVICES PTE. LTD. Full time

**How Will You Make an Impact?**
- **What will you do?**
- To assist the Project Manager and maintain close communication with ELECTS team to manage the dedicated studies in accordance to cGMP standard and Eli Lilly’s requirements.

**1. Project Co-ordination**
- Perform all processes in accordance to established client specified standard operating procedures and cGMP standards.
- Ensure that relevant paperwork is filed in accordance with regulatory and client’s requirements.
- Co-ordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with client’s requirements.
- Timely provision of reports, monthly matrix, and other information to clients as required
- Participate in client meetings, teleconferences where appropriate
- To ensure that all shipment orders are processed in time and the necessary paperwork / checklist are prepared in accordance to established procedures
- Ensure that all queries / requests from clients and investigator sites are responded correctly and in timely manner
- Ensure that all issues with systems, order files, timeline and any other project related issues are feedback to ELECTS immediately when detected

**2. **Assist in any other functional units as required by Management

**3. Project Budgets**
- Enter project budgets and forecasts and backlog reports
- Perform billing / invoicing activities on monthly basis

**4. Project Shipments / Logistics**
- Ensure that all shipping orders are processed and released according to contractual and country requirements
- Ensure that all necessary study documentation is received prior to the release of shipment to study sites
- Prepare relevant documents, notifications according to country requirements and client instructions, and update systems appropriately and correctly.
- Follow up on delivery; obtain proof of delivery from courier company and obtain acknowledgement of receipt from the shipment recipient, and file according to the established procedures
- Forward temperature data to the relevant party for evaluation in case of temperature excursion; follow up on the status and send notification to affected site on the “Fit For Use” status
- Prepare paperwork for labelling/restickering and ensure that the job completed within the required timeline
- Co-ordination of shipment returns request in accordance with project requirements
- **How will you get here?**

**I. Education**
- Tertiary Education in Scientific or health care discipline / Business Studies / Logistics

**II. Experience**
- Experience in Project Management, customer service, logistics and warehousing
- Demonstrated excellence and able to provide good Customer Service

**III. Knowledge, Skills, Abilities**
- Computer literate; good working knowledge of Windows and Microsoft Office Suite;
- Good written and verbal skills;
- Possess good organizational/prioritization skill;
- Able to work with speed and be meticulous
- Previous knowledge of warehousing and logistic work practices from the Pharmaceutical industry an advantage

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