Customer Service Officer
1 week ago
Provides professional customer support on call enquiries and walk-ins to promote our products.
- Schedules services/ repairs for technicians on a daily basis.
- Ensures collection of service charges, monitors unpaid service billings and follow-up payments from Customer.
- Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
- Monitors the parts and products under QCR until replacement part is received
- To follow up with QA on any quality related issues during services.
- Safekeeping of Customer Service Department's files and records
- Up keeping of Showroom to ensure tidiness at all times
- Recommend Customer on products range, fees of service charges and company promotion offers.
- Maintained high service standards and achieving set KPI.
Tel
Remarks
Job category 1
Customer Service/ Call Centres Telemarketing
Job category 2
Job category 3
Job Nature
Permanent
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