Team Lead, Field Service Singapore

Team Lead, Field Service Singapore
- As **ANCS (Automation, Navigation & Control Systems)**, we transform how vessels perform to create the safest and most efficient journey for our customers - always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

**Nacos Marine Singapore**is looking for a**Team Lead, who will oversee a skilled team of service engineers specialized in troubleshooting, service and commissioning of marine navigation and automation systems.
- In this position you will be reporting to the Manager, Customer Delivery Singapore. This is a permanent opportunity, and its location of this position is at Jurong East, Singapore.

**What will you be doing**:
As **Team Lead, Field Service Singapore**, your work will focus on these responsibilities:
**1. Team Management**:

- Lead, mentor, and manage a team of service engineers specializing in both automation and navigation systems.
- Ensure team members’ continuous development by supervising skill enhancement and career growth through training programs and hands-on guidance.
- Delegate tasks effectively while monitoring individual and team performance to meet deadlines and ensure high-quality service delivery.

**2. Technical Expertise**:

- Provide technical leadership and hands-on support for troubleshooting, installations, maintenance, retrofits, and upgrades of marine navigation and automation systems, including but not limited to radar, autopilot, gyro compass, and PLC systems.
- Stay abreast of advancements in technology, industry standards, and emerging best practices to maintain the team’s competitive edge.

**3. Customer Support**:

- Reporting to the Country manager and oversees team of service engineer
- Conduct site visits to oversee critical service activities, including installations, upgrades, and complex repairs.
- Foster strong client relationships by ensuring consistent and efficient communication and support.

**4. Operational Excellence**:

- Develop, implement, and refine service protocols to align with safety regulations and quality standards.
- Review and ensure the completion of comprehensive service reports, documenting issues, solutions, and service outcomes in a clear and professional manner.
- Proactively identify opportunities to optimize service operations and reduce downtime.

**5. Collaboration**:

- Collaborate closely with cross-functional teams, including Sales, Research & Development, and Procurement, to align service operations with overarching business goals.
- Build strong partnerships with suppliers and manufacturers to facilitate technical support, sourcing, and procurement of materials.

**To be successful in this role, we expect you to have**:

- Bachelor’s degree in Electrical, Electronics, Software Engineering, or equivalent in a related field, with a focus on Marine Navigation and Automation Systems.
- Minimum of 10-15 years of experience in the marine industry or industrial automation, with hands-on project or service delivery experience.
- At least 5 years of experience as a lead engineer or in a leadership role within a technical domain.
- Strong expertise in marine navigation and automation systems, including radar, autopilot, PLCs, and gyro compass systems.
- Sound knowledge of cybersecurity requirements (e.g., IEC 62443-3, IEC 61162-450 & 460).
- Proven track record of managing and mentoring engineering teams to achieve operational excellence.
- Exceptional problem-solving, communication, and interpersonal skills.
- Willingness to travel as needed to provide on-site support and training.
- Strong organizational and documentation skills.

**Contact & next steps**
- Hyun Joo Kim
Talent Acquisition Partner
- At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.