Field Service Representative

2 weeks ago


Singapore PERSOLKELLY Singapore Full time

Job Summary

The position will be located in Singapore within the Singapore Service Centre.
The incumbent is to look after the service and maintenance on Pumps & Valves that are used on various industries.
He will be required to travel to client location, install new equipment, respond to service requests, troubleshoot equipment issues on Pumps and Valves either in-house or on site.

**Responsibilities**:

- Provide technical customer support for both Pumps and Valves to customers and agents.
- Onsite service support to customers/ agents for both Pumps and Valves in troubleshooting and failure analysis.
- Conduct routine equipment servicing out in the field.
- Installation and commissioning of new/ serviced equipment.
- Communicate with factories on engineering support and analysis.
- Review and vat through draft service reports to ensure correct sequence in DCI/ As built reports.
- Submission of reports on a timely manner.

Requirement:

- Experience in manual & control valves and pump: centrifugal & Reciprocating
- Able to read and interpret P&I drawings & engineering drawings.
- Experienced in basic instrumentation, electrical, hydraulic & pneumatic design.
- Comfortable to travel to APAC on project basis (1 - 3 weeks)
- Standby upon customer request (Job Specific)

Knowledge, Skills and Abilities
- Able to analyse and resolve technical problems in a timely manner.
- Have good engineering knowledge and experience in manual & control valves and rotating equipment.
- Able to read and interpret P&IDs of systems.
- Have good understanding of the engineering standards like ANSI, ISO, API standards.
- Experienced in basic instrumentation, electrical, hydraulic & pneumatic design.
- Proficient is MS Word, Excel, PowerPoint, and Adobe Acrobat.
- This position may travel up to 50% of time.
- This position may require regional travel within Singapore and various ASEAN countries.
- Demonstrate prioritization skills and multi-tasking ability to manage demanding tasks in tight time constraints.
- Strong oral and written communication skills.
- Demonstrates strong collaborative skills and ability to succeed in a team environment.
- Customer contact experience, especially related to troubleshooting to resolve customer expectation.
- Carry out other duties as assigned by the Regional Manager/Commercial Lead

Education and Experience
- Diploma/ ITE in Mechanical Engineering or similar field and with 3-5 years of related experience in field service / customer service activities.
- Strong analytical and troubleshooting skills, self-motivated and willing to learn.
- Able to read and interpret P&I drawings & engineering drawings.

PERSOLKELLY Singapore Pte Ltd
EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

600356



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