
Medical Field Service Team Lead
5 days ago
Medical Field Service Leadership Role
\The successful candidate will oversee medical field service teams, ensuring exceptional customer satisfaction and operational efficiency.
\Key responsibilities include:
\- \
- Leading field service teams to achieve optimal response and resolution metrics\
- Providing technical escalation support and guidance on installations and maintenance\
- Managing client relationships, addressing escalations, and conducting performance reviews\
- Overseeing spare parts, service documentation, and report approvals\
- Ensuring safety compliance, conducting audits, and organizing team training\
- Developing and implementing strategies to improve team performance and customer satisfaction\
- Maintaining accurate records and reports of team activities and customer interactions\
- Collaborating with cross-functional teams to drive business growth and development\
- Identifying opportunities for process improvements and implementing changes to enhance operational efficiency\
- Staying up-to-date with industry trends and best practices to maintain expertise in medical field service\
- \
Requirements:
\- \
- Relevant degree or diploma in a related field such as mechanical, electrical, or biomedical engineering\
- Minimum 2-4 years of experience in field service or maintenance, preferably with team supervision\
- Strong technical troubleshooting and problem-solving skills\
- Excellent communication and interpersonal skills to work effectively with clients and team members\
- Ability to work in a fast-paced environment and adapt to changing priorities\
- Capacity to develop and implement effective solutions to complex problems\
- Strong leadership and teamwork skills to inspire and motivate team members\
- Proficiency in Microsoft Office Suite and other relevant software applications\
- Valid driver's license and reliable transportation\
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