Medical Field Service Team Lead

5 days ago


Singapore beBeeFieldServiceLeader Full time $65,432 - $123,456

Medical Field Service Leadership Role

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The successful candidate will oversee medical field service teams, ensuring exceptional customer satisfaction and operational efficiency.

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Key responsibilities include:

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  • Leading field service teams to achieve optimal response and resolution metrics\
  • Providing technical escalation support and guidance on installations and maintenance\
  • Managing client relationships, addressing escalations, and conducting performance reviews\
  • Overseeing spare parts, service documentation, and report approvals\
  • Ensuring safety compliance, conducting audits, and organizing team training\
  • Developing and implementing strategies to improve team performance and customer satisfaction\
  • Maintaining accurate records and reports of team activities and customer interactions\
  • Collaborating with cross-functional teams to drive business growth and development\
  • Identifying opportunities for process improvements and implementing changes to enhance operational efficiency\
  • Staying up-to-date with industry trends and best practices to maintain expertise in medical field service\
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Requirements:

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  • Relevant degree or diploma in a related field such as mechanical, electrical, or biomedical engineering\
  • Minimum 2-4 years of experience in field service or maintenance, preferably with team supervision\
  • Strong technical troubleshooting and problem-solving skills\
  • Excellent communication and interpersonal skills to work effectively with clients and team members\
  • Ability to work in a fast-paced environment and adapt to changing priorities\
  • Capacity to develop and implement effective solutions to complex problems\
  • Strong leadership and teamwork skills to inspire and motivate team members\
  • Proficiency in Microsoft Office Suite and other relevant software applications\
  • Valid driver's license and reliable transportation\


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