Customer Service

5 days ago


Singapore XJPIT PRIVATE LIMITED Full time

**Job Description**:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

**Responsibilities**:

- Assist customers with order placement, tracking, cancellations, and returns, ensuring a smooth and satisfactory experience.
- Address customer concerns, complaints, and resolve issues promptly and effectively.
- Develop a deep understanding of our products or services to provide accurate information and answer customer inquiries.
- Recommend appropriate products based on customer needs or preferences, providing personalized assistance.
- Process customer orders accurately and efficiently, ensuring timely fulfillment.
- Update customers on order status and handle any changes or updates requested in a timely manner.
- Maintain a high level of professionalism and empathy when handling difficult customer situations or escalations.
- Generate reports on customer feedback, trends, and common issues to identify areas for improvement and enhance service quality.
- Collaborate with internal teams, such as logistics and sales, to ensure customer needs are met and issues are resolved.
- Continuously update knowledge of our products, services, and policies to provide the best customer experience.

Qualifications:

- Prior experience in customer service or a related role is preferred.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Empathy and patience when dealing with customers, even in challenging situations.
- Strong problem-solving abilities and the ability to think on your feet.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficient in using customer service software and systems.
- Positive attitude, team-oriented, and willingness to go the extra mile for customers.
- Ability to adapt to changes in a fast-paced environment.
- Knowledge of our products or services (training will be provided) to provide accurate information to customers.

Join our team and contribute to creating positive and memorable experiences for our valued customers.



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