Regional CRM Data Administrator

**Job Overview**:
We are Fugro. We provide the people, equipment, expertise and technology that support the exploration, development, production and transportation of our world’s natural resources. We provide the technical data and information required to design, construct and maintain structures and infrastructure in a safe, reliable and efficient manner.

As our regional CRM (Avalon) Data Administrator, you will support our business management and commercial teams to ensure the data in our customer relationship management system relating to our APAC business provides the highest possible insights into our sales performance. This role will provide you the opportunity to work closely with our regional management.

**Your Role**:

- Monitor data quality of our CRM records within our Microsoft Dynamics CRM and Microsoft PowerBI systems.
- Work with commercial and business development teams across our APAC offices to highlight areas of data quality improvement.
- Supporting our business and operations team with sales and/or commercial administrative support.
- After suitable training, conduct training sessions/workshops on best practices for use of our CRM system.
- Provide basic troubleshooting to regional users.
- Generate monthly/quarterly reports using our integration with PowerBI that will be provided to senior regional management on our Strategic Sales and Commercial performance.
- Infrequent specific requests to undertake deep-dive analysis of the datasets using PowerBI for certain parts of the business to have a deeper insight into their sales performance.
- Support our ethos of OneFugro by encouraging others to leverage the system to support our strategy of being an integrated service provider.
- Be our regional champion, willing to travel to support our regional offices.

**Your Track Record**:

- You should have at least 12 months experience in the use of a customer relationship management system.
- You should have excellent communication and reporting skills in English (verbal and written).
- You need to demonstrate that you are able to take ownership and initiative, think out of the box to suggest and implement improvements.
- You should be confident enough to work with and support senior stakeholders in realising the companies global expectations in the use of our CRM.
- You will have excellent proficiency in Microsoft Excel.
- You have an Analytical mindset with prior experience in performing data analysis.
- You ideally will have experience with Microsoft Dynamics CRM and PowerBI.
- You ideally can converse fluently in one or more of the following languages in addition to English: Malay, Bahasa Indonesia, Japanese, Korean and/or Cantonese.

**About Us**:
Fugro is the world’s leading Geo-data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Adopting an integrated approach that incorporates acquisition and analysis of Geo-data and related advice, Fugro provides solutions. With expertise in site characterisation and asset integrity, clients are supported in the safe, sustainable and efficient design, construction and operation of their assets throughout the full life cycle.

Employing approximately 9000 talented people in 61 countries, Fugro serves clients around the globe, predominantly in the energy and infrastructure industries, both offshore and onshore. In 2020, revenue amounted to EUR 1.4 billion. Fugro is listed on Euronext Amsterdam.

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